Looking for a job

Rebecca Zodingpuii

@rebeccazodingpuii

Message

I resolve customer issues and deliver precise virtual administrative support.

India

Message

What I'm looking for

I'm looking for a virtual assistant or customer support role where I can manage customer issues, schedules, records, and administrative workflows using cloud and communication tools.

I've supported clients at Le & Kittleson Personal Injury Attorneys by retrieving medical and billing records, coordinating doctor appointments, and working with insurance companies to clear disputes and approvals.

Across AOL, AT&T Wireless, and Eternity Partners, I've handled high-volume customer communications, technical troubleshooting, scheduling, sensitive documentation, and complex coordination while maintaining 90%+ CSAT.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Le & Kittleson Personal Injury Attorneys

Apr 2022 - May 2023 (1 year 1 month)

Managed medical and billing records retrieval with strict attention to data integrity and client confidentiality. Coordinated and scheduled critical doctor appointments for clients, optimizing practitioner timelines.

Medical Records Management Data Integrity Scheduling Insurance Coordination Confidentiality File Organization Digitization Database Management

Senior Research Analyst

Eternity Partners

Sep 2011 - Mar 2021 (9 years 6 months)

Spearheaded complex administrative logistics and coordination for high-security events across sensitive locations. Ensured strict compliance with regulatory frameworks and rigorous organizational safety protocols.

Logistics Coordination Compliance Communication Skills Scheduling Multi Agency Coordination Event Management

Senior Customer Care Specialist

AOL

Sep 2006 - Mar 2011 (4 years 6 months)

Delivered comprehensive phone-based technical and account customer support, maintaining excellent satisfaction ratings. Diagnosed connectivity and service-related issues while systematically de-escalating frustrated client interactions.

Customer Support Technical Support Troubleshooting De escalation Documentation Ticketing Systems

Customer Care Representative

AT&T Wireless

Mar 2004 - Jul 2006 (2 years 4 months)

Fielded an average of 100+ inbound calls daily, diagnosing technical hardware and network troubleshooting issues. Consistently maintained a 90%+ CSAT score by deploying active listening and swift conflict resolution techniques.

Inbound Calls Technical Support Troubleshooting Customer Satisfaction Active Listening Conflict Resolution Wireless Network Setup