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Uttkarsh Thete

@uttkarshthete

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Customer Support Specialist at Teleperformance who resolved 1,500+ inquiries with 95%+ first-contact resolution.

India

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What I'm looking for

I'm seeking remote work with US/UK part-time hours. I'm available to start immediately.

At Teleperformance, I resolved over 1,500 customer inquiries across email, live chat, and voice while maintaining a 95%+ first-contact resolution rate.

I also recorded interaction details and escalation notes in CRM software, followed quality and security procedures, and de-escalated customer concerns.

As a Freelance Virtual Assistant with Self Employed, I supported overseas clients and independent business owners with inbox management, online research, and spreadsheet maintenance.

I organized shared files and coordinated calendars and asynchronous work across time zones using Google Drive, Slack, and Trello.

Experience

Work history, roles, and key accomplishments

Freelance Virtual Assistant

Self Employed

Nov 2024 - Nov 2025 (1 year)

Provided end-to-end remote administrative and operational support for overseas clients, maintaining a 100% on-time delivery record. Managed email inboxes, conducted market research, organized cloud files, and coordinated schedules across time zones.

Email Management Calendar Management Market Research Data Entry Google Drive Slack Trello Asynchronous Communication

Customer Service Associate

Teleperformance

Jul 2022 - Jul 2023 (1 year)

Delivered high-quality inbound customer service in a high-volume contact center, resolving 40-50 cases daily and over 1,500 inquiries total. Maintained a CSAT rating above 92% and adhered to strict QA and security protocols.