Arunachalan AKAN

I’m a Customer Support & Operations professional with experience in US healthcare AR, claims, and eligibility, where I handled high-volume calls and delivered consistent service outcomes. I’m comfortable working across multiple time zones and following structured escalation procedures to keep issues moving.

In my BPO/service role (2022–2023), I managed 70+ customer interactions daily via phone and chat, resolving service requests using Zendesk and CRM systems. I maintained 95%+ customer satisfaction ratings by documenting tickets, verifying patient eligibility and benefits, and updating billing systems with payment and denial details, while following HIPAA standards.

Before and alongside that, I supported daily operations as an Operations & Administration Assistant for a family banquet and rental business (2021–2025). I coordinated bookings, client communications, vendors, and maintenance, while maintaining booking data in Excel and Google Sheets and managing billing, receipts, and financial records.