RWRebecca Whitman
@rebeccawhitman
I am a Technical Support Engineer specializing in customer-focused troubleshooting and information management.
United StatesWhat I'm looking for
I am a Technical Support Engineer with an M.S. in Library & Information Science and a long career in school administration. At PowerSchool Group (remote) I provide customer support for the Enrollment product, resolving incidents and configuring solutions using Salesforce and TalkDesk while coordinating with engineering and support teams.
My prior roles as executive secretary and bookkeeper honed payroll, accounts-payable, personnel record management, and webmaster responsibilities; I also work in HTML, CSS, and JavaScript and leverage research and information-management methods. I bring strong proofreading, editing, communication, and problem-solving skills, and I focus on collaborative, user-centered support and continuous learning.
Experience
Work history, roles, and key accomplishments
PLProvide customer support for the Enrollment product, resolving incidents, configuring functionality, and tracking cases via Salesforce, TalkDesk, phone, and email; research issues and coordinate resolutions with engineers and support teams.
Executive Secretary
Spanish Fort High School
Jan 2005 - Jan 2021 (16 years)
Maintained attendance and payroll records, personnel files, accounts payable, and the master calendar while serving as webmaster and supporting daily administrative needs over a 16-year tenure.
Secretary/Bookkeeper
Spanish Fort School
Jan 1998 - Jan 2005 (7 years)
Managed attendance, payroll, accounts payable and receivable, reconciled school accounts, and assisted with accreditation and master scheduling for a K–8 school.
Attendance Clerk
Baldwin County High School
Jan 1995 - Jan 1997 (2 years)
Managed student attendance records and reporting processes for the high school from 1995 to 1997.
Clerk
Rock Creek Golf Club
Jan 1998 - Present (27 years 8 months)
Performed general clerical duties and supported club operations, including recordkeeping and member communications.
Receptionist/Switchboard Operator
Xante Corporation
Jan 1998 - Present (27 years 8 months)
Operated the main switchboard and reception desk, handling incoming calls, visitor routing, and front-office communications for the corporate office.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Southern Mississippi
Master of Science in Library and Information Science, Library and Information Science
Master of Science in Library and Information Science conferred by the University of Southern Mississippi in 2017.
JCJudson College
Bachelor of Arts, History
Bachelor of Arts in History conferred by Judson College in 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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