Rosa Adames

Maintains and enhances Lawtrac and DataTrac platforms on a ColdFusion/SQL Server stack. Handles client-facing tickets, custom report development, data pipeline debugging, and security remediation.

Handled advanced technical escalations for complex Lawtrac and DataTrac issues. Developed custom reports, supported data pipeline debugging, contributed to security remediation, and mentored junior staff.

Diagnosed and resolved client-reported issues on Lawtrac and DataTrac platforms. Provided front-line support via phone and email, tracked cases to resolution, and supported scheduled tasks and reporting.

Logged and processed incoming client support requests, accurately entering case data into the ticketing system. Maintained ticket queues and routed cases to appropriate teams.

Worked as a real estate agent in Brooklyn, NY.

Assisted the president and vice president of a realty company with appointment scheduling, travel arrangements, and special projects.

Assisted the main teacher with responsibilities, analyzed student homework and tests, and provided help to students.

Performed general accounting functions including accounts payable and receivable, balance and deposit of daily lodgments, and resolved invoice problems. Managed customer complaints and negotiated prices with vendors.

Kept an overview of sales within Tri State area locations weekly, reviewed bank statements for all store locations, and managed transfers within corporate accounts.

Provided administrative support to sales associates, handled general office duties, and updated client databases.

Provided customer service by helping customers select retail items and managed sale transactions through the cash register.

Earned a Bachelor of Arts in English with a minor in Spanish.

Completed high school with a diploma in International Business.