Courtney User

Provided high-volume administrative and operations support for library media resources, including curriculum ordering and distribution coordination. Managed records and inventory/assets while delivering responsive customer and technical support across multiple channels.

Provided IT and library/media operations support, coordinating curriculum ordering and distribution while managing records, inventory, and assets. Delivered high-volume administrative and customer service, resolving issues efficiently across multiple communication channels while handling sensitive information accurately.

Results-driven professional with experience in education, customer service, and administrative support. Successfully taught and supported students remotely for over a year using virtual communication and online learning platforms. Skilled in organization, problem-solving, multitasking, and working independently while delivering exceptional service.

Supported multi-site product demonstrations by engaging customers, building relationships, and providing personalized recommendations. Managed multiple projects using Google Workspace and Microsoft Office while coordinating promotional and marketing initiatives.

Pursuing a Diploma at Calbright College with an IT support focus since 2016. Current enrollment indicated as 2016–Present.

Studied IT support at Calbright College starting in 2016 and is currently enrolled.

Completed a Diploma via Keema Independent Study in North Highlands, CA.