Alexis Wendell

I’m a detail-oriented technical support and administrative professional with 18 years of experience providing administrative, clerical, and customer support services. I bring strong problem-solving, organization, and a consistent work ethic focused on delivering efficient solutions.

Since August 2019, I’ve worked as a Tier 2 Technical Support Specialist at ibex Global, promoted from T1 Help Desk Technician based on performance. I diagnose and resolve hardware, software, and customer service issues via phone, email, and chat, and I manage a high volume of support tickets daily to ensure timely, accurate resolution.

I’m also known for maintaining high-quality documentation—capturing troubleshooting steps, customer interactions, and resolution outcomes in operational tracking reports to support compliance and quality assurance. Before that, I served as an Administrative Assistant at Bigley Piggly Wiggly (October 2008 to August 2019), handling office operations, accounts payable records, document processing and formatting, multi-line phone support, and shipping/receiving tasks including invoice reconciliation and vendor communication.