Chelcie Cates

Mastered CorVel applications and customer setup requirements, engaging with field offices to ensure successful setups and delivering a positive customer experience. Managed simultaneous requests and projects while maintaining high accuracy and contributing to process improvement.

Provided instructional and technical support to school districts via phone and email, explaining complex concepts in easy-to-understand terms. Collaborated with a team to resolve issues, managed over 50 calls per day with high-profile clients, and implemented a beta chat channel.

Managed campus technology, class laptops, and iPads, and assisted teachers with network issues. Also managed campus calendar/events and provided software support and training.

Converted and managed electronic images in the legal permanent patient record, recognized system errors, and performed quality review of batches. Evaluated paper record components and worked with insurance agencies for patient information requests.

Provided quality customer service and technical support for Suddenlink products, troubleshooting equipment and network issues. Educated customers on PC equipment and resolved issues on the first call.

Supervised gifting department, interviewing and evaluating staff, assigning duties, and training new employees. Managed inventory and resolved escalated customer issues professionally.

Completed coursework for Pharmacy Technician certification at Tyler Junior College from 2008 to 2010.

Earned a High School Diploma from Chapel Hill High School in Tyler, TX in May 2008.