Open to opportunities

Danny Alanis

@dannyalanis

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Dedicated Computer Support Technician with extensive IT experience in education.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my IT skills in a supportive environment, focusing on technology solutions that enhance educational experiences.

I am a Computer Support Technician with a strong background in providing technology support within educational environments. Currently, I work at Channelview High School, where I support a diverse student population of 3,000 and collaborate with 200 employees to ensure seamless technology operations. My role involves managing the campus 1:1 program, resolving technical issues, and maintaining various devices, including laptops and Chromebooks.

Previously, I served as an IT-Intermediate Customer Service Representative at César Chávez High School, where I oversaw technology management and provided customer support for both students and staff. My experience spans various roles in educational institutions, where I have honed my skills in troubleshooting, equipment maintenance, and data management. I am committed to enhancing the learning experience through effective technology solutions.

Experience

Work history, roles, and key accomplishments

Current

Computer Support Technician

Current

Channelview High School

May 2022 - Present (3 years 1 month)

Provide technology support for a student population of 3,000 and 200 employees. Coordinate campus 1:1 program and resolve issues for users, including re-imaging devices and servicing printers and other equipment.

Technical Support Customer Service Printer Maintenance Device Management Troubleshooting

IT-Intermediate Customer Service Rep

César Chávez High School

Jun 2014 - Jan 2020 (5 years 7 months)

Managed campus technology for 3,000 students, providing support through installation, troubleshooting, and repair of equipment. Coordinated the Power Up Program and resolved IT issues for students and staff.

Customer Support Troubleshooting Installation Device Management Technical Support

Clerk

Sharpstown High School

Sep 2013 - Jul 2014 (10 months)

Collaborated with campus departments to streamline operations, processed documents for various programs, and assisted with student discipline and behavior management.

Document Management Collaboration Data Processing Administrative Support Communication Organizational Skills

Financial Aid Assistant

Houston Community College

Nov 2009 - Apr 2011 (1 year 5 months)

Provided students with information on financial aid policies and ensured compliance with regulations. Supported students in their educational pursuits.

Compliance Communication Administrative Support Customer Service

Residential Counselor

Krause Children's Center

Oct 2009 - May 2010 (7 months)

Facilitated group sessions for residents and assisted with transportation to appointments. Provided mediation strategies for residents as needed.

Counseling Facilitation Médiation Transportation Support Communication Problem Solving

Data/Student Information Specialist

HISD

Aug 2008 - Aug 2009 (1 year)

Managed data entry and oversight of student report card systems. Assisted with student discipline and provided mentorship for struggling students.

Data Entry Reporting Mentorship Communication Problem Solving Organizational Skills

Financial Aid Rep.

Academy of Healthcare Professions

May 2007 - May 2008 (1 year)

Maintained student financial aid records, provided accurate information, and ensured compliance with financial processes. Consistently met goals in student support.

Compliance Customer Service Communication Administrative Support

Finance Counselor

University of Phoenix

Mar 2005 - Jan 2007 (1 year 10 months)

Provided financial aid information to students and ensured compliance with regulations. Conducted orientations and supported students in their educational endeavors.

Compliance Orientation Support Communication Administrative Support

Education

Degrees, certifications, and relevant coursework

Houston Community College

Computer Systems Networking

2021 -

Currently pursuing a specialization in Cybersecurity within the Computer Systems Networking program, focusing on the principles and practices of cybersecurity.