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Abdulbasit Usman

@abdulbasitusman

Customer support representative at Phoenix Leads handling client calls, booking appointments, and maintaining accurate CRM records.

Nigeria

Message

At Phoenix Leads, I handle inbound and outbound calls, book appointment estimates in client CRM and scheduling platforms, and record call summaries with follow-up messages. I maintain customer records and scheduling details with zero typos.

At Northstar Insurance Advisors, I handled more than 100 daily phone, email, and SMS contacts, qualifying leads and reconnecting with inactive prospects. I also documented recurring customer questions and feedback to help optimize service and messaging.

Earlier, I supported customer service, sales, and administrative work at Veritas, Confav Apartments Nig. Ltd, and MTN Nigeria (via Outsourced Firm). My experience includes order entry, billing inquiries, appointment scheduling, and customer communication across phone, email, and messaging platforms.

Experience

Work history, roles, and key accomplishments

Current

Sales & Customer Care Representative

Current

Phoenix Leads

Dec 2025 - Present (10 months)

Manage inbound and outbound calls, book appointments into client CRM and scheduling platforms, and maintain high data entry accuracy with zero typos.

CRM Scheduling Data Entry Client Communication Appointment Setting

Sales Developer & Customer Support Specialist

Northstar Insurance Advisors

Dec 2023 - Oct 2025 (1 year 10 months)

Handled 100+ daily inbound/outbound contacts, conducted re-engagement outreach, and navigated multiple systems concurrently to qualify leads and drive conversions.

CRM Lead Management Re Engagement Strategies Multi system Navigation Customer Support

Customer Service & Sales Associate

Veritas

May 2022 - Oct 2023 (1 year 5 months)

Processed sales order entries, plan modifications, and returns, provided accurate product and pricing information, and resolved billing disputes with internal teams.

Order Processing Billing Customer Service Ticketing Software Data Entry

Virtual Assistant to CEO

Confav Apartments Nig. Ltd

Feb 2021 - Apr 2022 (1 year 2 months)

Managed end-to-end customer communication, executive calendars, and property viewings, ensuring zero double-booking errors and sending follow-up messages.

Calendar Management Client Communication Scheduling Follow up Administrative Support

Telesales Representative / Customer Care Agent

MTN Nigeria

Oct 2019 - Jan 2021 (1 year 3 months)

Handled high volumes of inbound and outbound inquiries, provided first contact resolution, and cross-sold service packages to meet conversion benchmarks.

CRM Data Entry De escalation Active Listening Cross Selling