Rebecca Rovegno
@rebeccarovegno
Customer-focused sales and support professional driving customer satisfaction and conversion.
United StatesWhat I'm looking for
I am a customer-focused sales and support professional with extensive experience in high-volume call center and retail environments, consistently exceeding sales and quality targets.
I have a strong track record at Verizon Wireless, Iqor/Metro, Aline, and Caring.com, achieving 100% QA scores, 92% customer satisfaction, and regularly surpassing sales goals and KPIs.
My background also includes hands-on personal care and office management roles, where I developed empathy, organization, and multitasking skills that improve client outcomes and operational efficiency.
I bring dependable communication, technical troubleshooting, and relationship-building skills to roles focused on customer engagement, retention, and sales growth.
Experience
Work history, roles, and key accomplishments
CASales Associate
Caring.com
Feb 2024 - Present (1 year 9 months)
Provide referrals and schedule tours for families seeking senior housing, handling up to 50 family inquiries per day and consistently exceeding KPI targets for call length, empathy and conversion rates.
Customer Service/Sales
Aline
Sep 2022 - Jan 2024 (1 year 4 months)
Provided remote inbound support and referrals for senior housing, handling up to 50 inquiries per day and achieving a 92% customer satisfaction score while exceeding KPIs for call length, empathy and conversion.
Personal Care Provider
Private
Jun 2020 - Jul 2022 (2 years 1 month)
Delivered in-home personal care including medication assistance, bathing, meal preparation, routine cleaning and basic first aid while supporting physical therapy and mobility needs.
IQTechnical Customer Support Rep
iQor
Nov 2019 - May 2020 (6 months)
Provided technical support and customer service by phone, consistently meeting performance benchmarks and earning 100% QA scores and corporate 'WOW' recognition for communication and problem resolution.
VWCall Center Sales Rep
Verizon Wireless
Jul 2006 - Sep 2016 (10 years 2 months)
Managed high-volume customer interactions (100+ daily), explained products and plans, and exceeded sales targets by 40–50% while maintaining 100% QA scores.
Office Manager
Complete Computer Corp
Jun 1995 - Jun 2005 (10 years)
Maintained office operations and supported high-volume client interactions, achieving 100% QA scores and exceeding sales goals for new lines of service and upgrades by 40–50%.
Education
Degrees, certifications, and relevant coursework
Hohokus School Of Office and Medical Science at New Jersey
Medical Assistance
2001 - 2002
Completed Medical Assistance program coursework at Hohokus School Of Office and Medical Science from September 2001 to July 2002.
Hicksville High School
High School Diploma, Secondary Education
High school diploma completed at Hicksville High School in June 1995.
Availability
Location
United StatesAuthorized to work in
Job categories
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