Rebecca Ormond

Worked as a Senior Claims Technician, managing commercial property damage and legal claims, and training new starters on European accounts. Promoted to Senior Claims Technician with self-authorization of payments up to 20K.

Managed a caseload of participants, providing encouragement, training, and coordination of activities including workshops and development planning. Developed knowledge of the local labour market and current benefits systems.

Coached and motivated learners to achieve successful outcomes for Levels 1/2/3 in Business Administration and Customer Service. Developed digital marketing material and devised lesson plans for Employability Skills Qualification.

Supported tenants in temporary accommodation with housing issues, including completing application forms for housing and universal credit. Assisted clients with finding private rentals and applying for white goods.

Collected, arranged, and scanned batch cards, materials certificates, and invoices onto the computer system. Raised purchase orders, monitored, and receipted orders using Sage manufacturing & distribution.

Carried out all aspects of dental nursing and reception duties within a busy practice. Adhered to Health and Safety and Infection Control policies, competent in LDU procedures.

Performed various temporary/casual and floating roles, including administration and customer service. Managed tenant maintenance issues, dealt with complaints, and chased invoices.

Provided learning support to 14-16 year olds in subjects ranging from Hairdressing & Beauty to Life Skills. Managed pupil information, registers, and contracts for further training.

Liaised with awarding bodies, monitored staff development, and implemented and monitored policies and procedures. Oversaw and managed the annual and periodic quality assurance schedule.

Assessed NVQ candidates and supervised placements. Specific details of responsibilities are not provided.

Provided medical secretarial and receptionist services. Specific details of responsibilities are not provided.

Performed duties as a dental nurse. Specific details of responsibilities are not provided.

Achieved Level 2 Agored Cymru in ADHD. This qualification provided specialized knowledge in understanding and supporting individuals with ADHD.

Achieved Level 2 Agored Cymru in Dyscalculia. This qualification provided specialized knowledge in understanding and supporting individuals with dyscalculia.

Achieved qualifications in Mathematics, English Language, English Literature, Science, Business Studies, Textiles, and German. These subjects provided a foundational understanding across various disciplines.

Grade: Pass

Successfully completed the National Qualification for Dental Nurses. This program equipped me with essential skills and knowledge required for dental nursing.

Completed AON Level 2, Comms Level 3, IT Level 3, WO Level 3, and IOLP Level 3. These qualifications enhanced my skills in various professional areas.

Attained OCR NVQ Level 3 in Business Administration Framework. This qualification provided comprehensive training in business administration practices.

Achieved OCR Level 3 Award in assessing candidates (A1 award). This certification developed my skills in evaluating candidate performance.

Completed OCR NVQ Level 3 Customer Service Framework. This training focused on developing advanced customer service skills and strategies.

Obtained OCR Level 4 in Conducting Internal Quality Assurance (V1 Award). This qualification provided expertise in internal quality assurance processes.

Completed OCR NVQ Level 2 Health and Social Care Framework. This framework provided foundational knowledge and skills in health and social care.

Earned a Bachelor of Science in Health & Science. This degree provided a comprehensive understanding of health and scientific principles.

Achieved Level 2 Agored Cymru in Autism. This qualification provided specialized knowledge in understanding and supporting individuals with autism.

Achieved Level 2 Agored Cymru in Dyslexia. This qualification provided specialized knowledge in understanding and supporting individuals with dyslexia.

Obtained the British Damage Management Association (BDMA) Professional Qualification. This certification demonstrates expertise in damage management.