abbas Shafiq

Provided telephone and digital customer support, resolving inquiries with high attention to detail and recommending process improvements to improve service delivery.

Acted as first point of contact for customers, managed service scheduling and administrative records, and supported inventory tracking to maintain efficient workshop operations.

Handled inbound calls and emails for property survey and valuation services, scheduled appointments, facilitated client-surveyor communication, and resolved complaints to maintain client satisfaction.

Managed orders and transactions, ensured accurate assembly and quality of deliveries, and oversaw daily takeaway operations including inventory and cleanliness standards.

Contacted COVID-19 cases and contacts to provide guidance on isolation and symptom monitoring, managed cases to ensure compliance, and handled sensitive data in line with regulations.

Arranged property viewings, created and maintained listings, managed tenant enquiries and documentation, and coordinated lettings administration to support efficient property management.

Managed motor and damage claims end-to-end, validated policy cover, investigated fraud and credit hire cases, liaised with third parties, and met KPI targets while maintaining regulatory compliance.

Grade: 2:1

Activities and societies: Collaborative projects and final year project involving financial statement analysis, SWOT and quantitative methods.

Completed a BA in Business Management with a 2:1, covering finance, marketing and operations with practical application to business challenges.

Completed BTEC Business Level 3 and A-Levels, plus five GCSEs (grades 9-4) including Business, IT, Mathematics and English.