Open to opportunities

Mayor Segun

@mayorsegun

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Strategic individual with strong customer service and IT skills.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to further develop my skills in customer service and IT, within a supportive and dynamic company culture.

I am a strategic and logical individual with extensive experience in customer service roles, which has been essential to my growth as a professional. My journey has allowed me to become more ambitious and goal-oriented. Currently, I am a Claims Handler at AXA Insurance, where I support customers during their time of need, ensuring their expectations are managed and providing the best outcomes while adhering to business objectives.

Throughout my career, I have developed strong communication skills and a customer-focused approach, working effectively both independently and as part of a team. My previous roles, including IT Support at the University of Kent and Customer Assistant at Tesco, have further enhanced my ability to handle diverse customer queries and technical issues. I am passionate about delivering exceptional service and continuously improving the customer experience.

Experience

Work history, roles, and key accomplishments

Current

Claims Handler

Current

AXA Insurance

Jul 2023 - Present (1 year 11 months)

Supported customers during their time of need, managing expectations and utilizing resources to provide optimal outcomes while adhering to business requirements. Acted as a brand ambassador, championing ideas for customer experience improvement and ensuring accurate case management and operational efficiency.

Customer Service Claims Management Customer Support Communication Team Collaboration Problem Solving

Current

Customer Assistant

Current

Tesco

Jun 2015 - Present (10 years)

Collaborated within a busy supermarket team to address a wide range of customer queries and transactions, often requiring quick thinking and proactive assistance. This customer-facing role significantly enhanced communication skills and client focus.

Customer Service Teamwork Communication Problem Solving Time Management Customer Engagement

IT Admin Officer

Santander

Aug 2022 - Present (2 years 10 months)

Worked as an IT admin officer, collaborating with the IT team to resolve technical system issues through rectification and problem-solving. Maintained and updated IT equipment records using Excel, and managed staff information on the official website.

IT Administration Technical Support System Troubleshooting Problem Solving Microsoft Excel Records Management Data Entry

IT Support

University of Kent

Sep 2019 - Present (5 years 9 months)

Provided IT support to new students and staff, resolving network client issues, performing troubleshooting, and conducting software and PC maintenance. Managed user accounts and access by utilizing Active Directory to set up new users, connect resources, and configure group policies.

IT Support Active Directory Group Policy Technical Support

Education

Degrees, certifications, and relevant coursework

Unknown

Diploma, Digital Contact Centre Operations

Completed a Level one Diploma in Digital Contact Centre Operations.

Lewisham Southwark College London

BTEC Level 3 Diploma in Information and Creative Technology, Information and Creative Technology

Grade: Triple Distinction*

Achieved a Triple Distinction* in Information and Creative Technology. Also obtained the European Computing Driving License Certificate (ECDL Qualification).

Unknown

GCSEs, English and Maths

Grade: Grade C pass

Achieved a Grade C pass in English and Maths.

University of Kent, Medway

BSc. Computer Science for Health, Computer Science for Health

Grade: 2:1

Awarded a scholarship and achieved a 2:1 classification. Modules included E-Health, Foundation of Computing, Web Development, Data Structures and Algorithms, Agile and Software Security, Computing Theory and Concurrent Programming, and IT Group Project.