Esther Jaiyeola

Provided high-quality African and continental cuisine for small private events and gatherings. Designed customised menus based on client preferences and dietary needs, and managed all aspects of meal preparation, presentation, and timely delivery. Sourced ingredients and managed budgeting to ensure cost efficiency and profitability.

Managed the bakery's social media accounts, creating engaging content to boost brand awareness and drive sales. Developed and implemented a content strategy, producing high-quality visuals, captions, and promotions. Analyzed social media insights to refine marketing strategies and maximize reach.

Assisted claimants in obtaining compensation by processing claims efficiently and accurately. Reviewed and assessed claims to determine eligibility and validity. Performed quality control reviews on all claim files to ensure compliance with company policies.

Supervised the daily operations of two store locations, ensuring business objectives were consistently achieved and exceeded. Led the recruitment, training, and performance evaluation of staff across North London stores. Oversaw cash management, banking transactions, and financial reporting to ensure accurate record-keeping.

Managed incoming and outgoing calls, supporting customers with breakdown assistance, insurance policies, and membership-related inquiries. Efficiently addressed customer concerns and complaints, ensuring a high level of satisfaction. Handled policy updates, including renewals, modifications, and cancellations, with precision and compliance.

Identified and corrected discrepancies in address records and data inconsistencies. Recorded and managed field staff inquiries and requests throughout the census process. Compiled and summarized findings from clerical checks and data validation efforts.

Provided excellent customer service, assisting customers with betting queries and promoting in-store products. Processed bets and transactions efficiently, handling cash and card payments while ensuring accuracy. Ensured compliance with gambling regulations, checking ID for age verification and promoting responsible gambling.

Delivered exceptional customer service at major venues such as Wembley, The O2, and Twickenham. Accurately handled cash transactions, ensured proper stock levels, and managed customer interactions. Collaborated with third parties to maintain smooth operations and consistently contributed to a positive guest experience.

Grade: Merit

Completed a BTEC Level 3 Subsidiary Diploma in Engineering, focusing on foundational engineering principles. This program provided a strong technical base for further professional development.

Achieved 6 GCSEs, including core subjects such as Mathematics, English, and Science, demonstrating foundational academic proficiency. This provided a comprehensive secondary education background.