Open to opportunities

keith crewe

@keithcrewe

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Experienced insurance claims assessor with a passion for fair outcomes.

United Kingdom

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What I'm looking for

I am looking for a role in a collaborative environment that values continuous improvement and offers opportunities for professional growth.

With four years of experience in the personal injury claims assessment field, I have developed a proven track record of managing complex portfolios, particularly in Income Protection claims. My journey began at Deloitte, where I settled Payment Protection Insurance complaints for a major retail bank in the UK. This role honed my analytical and communication skills, which I have since applied in various insurance settings, including TAL Life and NRMA.

Currently, as a Senior Claims Assessor at Zurich, I conduct thorough reviews of income protection claims, ensuring compliance with policy terms and regulations. I pride myself on making well-informed decisions and maintaining clear communication with claimants throughout the process. My diverse career path, which includes teaching A-Level Economics, has equipped me with a broad skill set that I leverage to deliver outstanding results in every role.

I am now seeking a new challenge in a forward-thinking, collaborative environment that values continuous improvement. I am particularly motivated by opportunities that allow me to contribute to a team dedicated to excellence and growth.

Experience

Work history, roles, and key accomplishments

Senior Claims Assessor

Zurich

Jan 2025 - Present (4 months)

Conducts thorough reviews of income protection claims, ensuring alignment with policy terms and conditions to determine eligibility and benefit entitlement. Makes well-informed, fair, and timely decisions regarding claim approvals, denials, or variations, in full compliance with company guidelines and regulatory standards.

Medical Report Analysis Regulatory Compliance Documentation Data Protection Problem Solving Critical Thinking

Claim Consultant

TAL Life Insurance

Sep 2022 - Present (2 years 8 months)

Managed Income Protection, Permanent Disability, Critical Illness and Life Insurance claims from lodgment to finalisation. Liaised with medical practitioners, rehabilitation consultants and technical specialists to understand complex medical conditions and their impact on work capacity.

Claims Management Critical Illness Stakeholder Engagement Life Code Legislation

CTP Claim Consultant

NRMA Insurance

Mar 2021 - Present (4 years 2 months)

Responsible for managing a complex personal injury claim portfolio from lodgment to resolution. Assessed benefit entitlements for salary replacement and medical expenses, liaising with medical professionals and technical experts.

Personal Injury Claims Salary Replacement Medical Expenses Training Communication

Marketing Coordinator

CyberCX

Feb 2019 - Present (6 years 3 months)

Acted as Agile Champion, responsible for running agile daily meetings within the marketing and sales team, driving the performance and efficiency of projects. Created email and social media content for lead generation, working to tight deadlines.

Agile Methodologies Marketing Sales Content Creation Email Marketing Social Media Marketing Lead Generation Data Analysis Workflow Automation

Customer Care Professional

American Express

Nov 2018 - Present (6 years 6 months)

Handled high volume inbound call centre dealing with complex credit card enquiries. Required detailed knowledge of various products, interest calculations, refunds, statements and benefits.

Customer Service Credit Card Enquiries Financial Products Statements Financial Service Authority Regulations Anti Money Laundering Fraud Prevention

Economics Teacher

Chatham Grammar School

Sep 2017 - Present (7 years 8 months)

Served as Acting Head of Department, with Exam Entry, Budget and Assessment Design responsibilities at A-Level standard. Demonstrated exceptional communication, organisation, problem-solving, and critical-thinking skills.

Teaching Economics Budgeting Assessment Design Communication Problem Solving Critical Thinking

Maths Teacher

Brompton Academy

Sep 2015 - Present (9 years 8 months)

Qualified as an 'Outstanding' Maths Teacher, alongside a full teaching timetable. Responsible for the Maths provision for over 120 students in addition to one-to-one tutoring after hours and extra-curricular activities.

Teaching Mathematics Curriculum Development Classroom Management

Complaints Manager

Deloitte

Apr 2013 - Present (12 years 1 month)

Reviewed and remediated Mortgage, Personal Loan, and Credit Card Insurance Product complaints. Conducted advanced investigation of eligibility, suitability, and compliance throughout the policy period.

Compliance Investigation Stakeholder Management