Rebecca Heinen

Manage nationwide donor stewardship and engagement for an international humanitarian nonprofit, delivering personalized outreach and mission-centered communication. Increased donor responses 22% across a 1,500-donor portfolio and reactivated 71 lapsed donors to generate $120.6K in renewed giving within 3 months.

Sold and serviced cruise bookings using consultative guest planning, itinerary support, and post-sale booking management, expanding into stateroom inventory operations. Generated $150K in monthly cruise revenue, averaged 31 bookings per month across a 3,000-client portfolio, and sustained 96%+ capacity by resolving cabin-placement and booking-change challenges.

Managed end-to-end global mobility and repatriation services across EMEA, APAC, and North America, coordinating policy counseling, destination support, immigration, compliance, expense tracking, and client communications. Kept up to 50 concurrent cases on track across five corporate clients and achieved 97% on-time completion with 83% satisfaction through end-to-end assignee support.

Coordinated international relocation and cultural integration support for healthcare professionals and families, covering arrival logistics, housing, transportation, community resources, family services, and U.S. transition support. Achieved 83% retention across 400+ recruits, protected $21M in annual facility revenue by coordinating 12+ monthly international relocations, and reduced relocation lo

Provided consultative luxury travel planning and sales for customized vacation experiences, using active listening, preference matching, and relationship-based itinerary support. Generated $16K in monthly travel sales, achieved 94% client satisfaction with 39% repeat bookings, and drove $1.9K in monthly repeat and referral sales representing 12% of monthly revenue.

Managed international visitor experiences and tour operations across Prague, delivering historical commentary, developing routes and scripts, training guides on updated itineraries, and supporting customer service practices. Generated $105K in annual tour revenue, increased weekly tour revenue by $14K, earned 98% 5-star reviews, and strengthened service consistency for 2,000+ weekly international

Led talent development, service training, and sales performance in a retail environment by coaching staff on consultative selling, operational execution, and customer-facing performance. Reduced onboarding time 31% to 2 training sessions and exceeded team sales goals by 16% by building a 20-member sales team through strengths-based coaching and performance-focused training.

Coordinated workforce mobility and travel logistics for remote mining operations, managing accommodations, roster scheduling, vendor coordination, and compliance for fly-in/fly-out employees. Reduced monthly workforce travel costs by $9.6K (16%) for 47 employees and safeguarded $36M in daily operational revenue by managing end-to-end travel logistics to prevent coverage gaps and schedule disruptio

Earned a Master of Arts in International Sociology from Charles University in Prague, Czech Republic.

Earned a Bachelor of Science in Business Management from Cornerstone University in Grand Rapids, Michigan.