At AAA, I plan customized vacations for members, from cruises and guided tours to independent travel. I use client discovery to understand each traveler’s goals, preferences, and budget, then coordinate the trip details and follow up.
I use Salesforce CRM and Genesys to support client interactions and maintain accurate records. I also work with colleagues and supplier representatives on travel education, product knowledge, and community outreach.
At Shore to Cruise, I developed consumer-focused cruise and travel planning content to help travelers make informed decisions. I researched topics and created written, visual, and promotional materials using WordPress and Canva.
At Ambassador Travel / Rejuvia Travel School, I onboarded and mentored approximately 40 independent travel advisors and delivered weekly education sessions. Earlier at Ambassador Travel, I planned group trips and managed client bookings, logistics, and supplier coordination.
