SWsharon w
@sharonwalks
Highly organized, detail-oriented and experienced professional with a background in operations.
United StatesWhat I'm looking for
I am an ambitious and organized professional advocate with extensive experience in the healthcare and hospitality industries. Currently pursuing my Master’s in Business Administration with a concentration in Leadership, I have a proven track record of supporting teams, optimizing processes, and enhancing operational efficiency. My journey has been marked by a commitment to excellence, as evidenced by my Cum Laude honors and various leadership awards.
Throughout my career, I have excelled in roles that require strong communication and problem-solving skills. At CareRev, I successfully managed onboarding processes and provided real-time solutions to healthcare professionals, ensuring a high retention rate. My previous experience with Norwegian Cruise Line allowed me to develop my operational scheduling skills, where I coordinated staffing for multiple ships and implemented strategic suggestions to improve HR operations. I thrive in fast-paced environments and am dedicated to fostering positive relationships with clients and colleagues alike.
Experience
Work history, roles, and key accomplishments
Senior Professional Advocate
CareRev
Apr 2022 - Feb 2025 (2 years 10 months)
Supported and trained a team while handling escalations from healthcare professionals and facility operators. Presented data to management for analysis and optimization of processes.
Professional Advocate
CareRev
Oct 2021 - Apr 2022 (6 months)
Liaised between healthcare professionals and facilities, guiding onboarding and managing shift activities to maintain high retention rates.
Operations Scheduler
Norwegian Cruise Line
Jul 2018 - Jul 2020 (2 years)
Scheduled staffing for hotel and restaurant departments across four ships, ensuring operational efficiency and compliance with travel regulations.
Ship Administrator
Norwegian Cruise Line
Sep 2015 - Jul 2018 (2 years 10 months)
Coordinated travel and accommodation for shipboard personnel, ensuring compliance with regulations and handling emergencies.
Senior Guest Relations Coordinator
Norwegian Cruise Line
Oct 2014 - Oct 2015 (11 months)
Handled post-cruise concerns and implemented compensation guidelines to maintain guest loyalty and resolve service issues.
Passenger Services Agent
Norwegian Cruise Line
Sep 2013 - Oct 2014 (1 year 1 month)
Managed inquiries and reservations for guests, promoting offers and ensuring customer satisfaction.
Guest Services & Ticketing Agent
Air Canada
Oct 2012 - Apr 2013 (6 months)
Provided ticketing services and managed passenger inquiries, ensuring compliance with airport regulations.
Pier Agent
SMS International Shoreside Operations / Intercruises
Feb 2011 - Jun 2012 (1 year 4 months)
Checked-in cruise passengers and verified documentation for customs, ensuring a smooth embarkation process.
Education
Degrees, certifications, and relevant coursework
FUFlorida Gulf Coast University
Master’s of Business Administration, Business Administration
2022 - 2025
Currently pursuing a Master’s of Business Administration with a concentration in Leadership, anticipated graduation in May 2025.
FUFlorida Gulf Coast University
Bachelor of Science, Resort & Hospitality Management
2006 - 2010
Grade: Cum Laude
Graduated Cum Laude with a Bachelor’s of Science Degree in Resort & Hospitality Management, with a minor in Event Management.
Parkway Academy
High School Diploma, General Education
2002 - 2006
Grade: Salutatorian
Graduated Salutatorian in a class of 250 students.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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