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Rayna Collins

@raynacollins

Service writer with 10+ years across warranty, customer service, sales, and operations—fast, detail-focused, team-ready.

United States
Message

What I'm looking for

I’m looking for a role where I can own accurate warranty/service documentation, communicate clearly with customers and vendors, and keep operations running smoothly. I want a team that values detail, fast learning, and collaboration.

I bring 10+ years of work experience ranging from customer service to childcare, and I’m known as an extremely fast learner who is very attentive to details. I work well both in team settings and independently, and I’m very open to communication.

In my current role as an Internal Service Writer in the warranty department, I file claims through major vendors (Honda, Can-am, Kawasaki, Polaris) and use strong unit knowledge and communication to handle issues by phone and through online warranty claims. I also write repair orders for new and used inventory and help ensure sold units are built, prepared, and sent out efficiently.

Before this, I supported operations across departments: purchasing coordination with vendor communications, credit requests, invoicing, inventory exceptions, and procurement for multiple branches; administrative support including order tracking, delivery/pickup scheduling, and day-to-day finances; plus sales and early childcare experience through teaching and structured lesson planning.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SS

South Pointe High School

High School Diploma, International Baccalaureate Program

Grade: GPA: 4.1

Activities and societies: Student Counsel; Progeny; Common Ground; National Honors Society; National Honors Society of High School Scholars; Beta Club; HOSA

Earned a High School Diploma and completed the International Baccalaureate Program, graduating on June 8, 2019. Maintained a GPA of 4.1.

Tech stack

Software and tools used professionally

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