becky k
@beckyk
I support automotive service customers, repairs, billing, warranty claims, and high-volume front-office operations.
United StatesWhat I'm looking for
I've supported automotive service operations at Kunes Auto Group and Crystal Lake Chrysler, helping customers understand vehicle concerns, repair needs, and estimated costs.
As an Express Lane Advisor at Crystal Lake Chrysler, I managed a five-person staff, parts inventory, billing, and restocking while keeping customer service the top priority.
My experience also includes processing repair orders, payments, deposits, inbound and outbound calls, and manufacturer warranty claims. I've advised customers on due vehicle services and maintenance.
Earlier at Motor Werks of Barrington, I handled cashier and reception responsibilities, trained part-time employees, resolved order issues, maintained records, and organized a company file room after a records relocation.
Experience
Work history, roles, and key accomplishments
Service Advisor
Kunes Auto Group
Dec 2020 - Present (5 years 9 months)
Welcome clients into the service station, examine vehicles, analyze damage, and estimate repair costs.
Express Lane Advisor
Crystal Lake Chrysler
Jun 2005 - Dec 2020 (15 years 6 months)
Managed staff of five, parts inventory, billing, and restocking. Advised customers on services and maintenance.
Cashier/Receptionist
Crystal Lake Chrysler
Jan 2005 - Dec 2011 (6 years 11 months)
Directed customers, processed repair orders and payments, prepared deposits, and managed inbound calls.
Warranty Administrator
Crystal Lake Chrysler
Jan 2005 - Dec 2009 (4 years 11 months)
Processed manufacturer warranty claims and entered customer and technician information to verify coverage.
File Clerk
Motor Werks of Barrington
Jan 2002 - Dec 2004 (2 years 11 months)
Maintained files and performed administrative duties, including organizing the company file room after relocation.
Cashier Process
Motor Werks of Barrington
Jan 2000 - Dec 2004 (4 years 11 months)
Managed in/outbound calls, provided training for part-time employees, prioritized messages, and compiled company directory.
Cashier
Motor Werks of Barrington
Jan 2002 - Dec 2003 (1 year 11 months)
Processed repair orders, order changes, and payments, prepared deposit receipts, and resolved order issues.
Education
Degrees, certifications, and relevant coursework
Trinity High School
Diploma, General Studies
Earned a high school diploma from Trinity High School in River Forest, Illinois in 1997.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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