At The Pete Store, I advise customers about routine maintenance and help identify vehicle problems through questions, visual inspections, or road tests. I explain inspection results, prepare repair orders, and handle customer complaints.
At Miami Parking Authority, I remotely monitored facilities and worked with on-site personnel to address service issues and dispatch field staff. I also monitored payment platforms and security systems and handled incoming calls and technical troubleshooting.
As a Service Writer at Advantage Golf Cars, I coordinated service appointments, recorded customer and vehicle information, and communicated with technicians. My earlier customer service work included assisting shoppers, handling sales, and resolving customer concerns.
