Ray Jones Ramos

I’m an Operations and Quality Analyst with 10+ years of experience in campaign management, quality assurance, and client support in the BPO industry. I strengthen outcomes by combining careful review, data analysis, and performance monitoring—so campaigns stay precise, compliant, and effective.

In my current role, I review and evaluate advertising campaigns for effectiveness and adherence to customer demands, verify data accuracy and completeness, monitor key performance metrics, and report abnormalities or issues. I keep thorough records of quality evaluations and test results, share actionable recommendations with campaign managers, and partner with service delivery teams to resolve problems that impact campaign results. Earlier, I developed and executed TV advertising campaigns using Simulmedia, targeted audiences based on client objectives and data, and delivered KPI-focused reporting and insights. I also bring strong operational support experience from order management and customer-facing service, using tools like Microsoft Excel, Google Sheets, Google Workspace, Slack, and Zoom—backed by a consistent drive for accuracy, process improvement, and clear communication.