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Ian Acuesta

@ianacuesta

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Results-oriented operations assistant with expertise in process improvement.

Philippines

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What I'm looking for

I am seeking a role that fosters innovation and allows for continuous learning, where I can contribute to impactful projects and collaborate with a dynamic team.

I am a results-oriented Industrial Engineering graduate with two years of experience in a startup BPO company specializing in Business Process Automation. My journey has been marked by a commitment to enhancing operational efficiency and delivering value through innovative solutions. I thrive in dynamic environments, adeptly supporting IT and engineering teams while effectively tracking leads and monitoring project deliverables.

In my recent role as an Operations Analyst, I successfully led digital transformation projects, overhauling outdated processes and implementing an all-in-one customer acquisition and CRM software solution. My efforts resulted in a remarkable 40% improvement in task completion rates and a significant increase in client satisfaction. I am passionate about utilizing modern technologies and Lean Management principles to drive continuous improvement and streamline operations.

Experience

Work history, roles, and key accomplishments

Operations Analyst

OptoGrow

Jun 2021 - Feb 2023 (1 year 8 months)

Led digital transformation projects, overhauled processes, and implemented a CRM software solution. Conducted feasibility studies and stakeholder consultations, improving task completion rates by 40% and reducing project turnaround time by 23%. Managed project scope adjustments and ensured adherence to SOPs and SLAs.

Project Management ClickUp Change Management Process Improvement CRM Software AI Tools Digital Transformation

Order Fulfillment / Customer Service

JJAeCOM

Oct 2020 - May 2022 (1 year 7 months)

Handled transactional processing of product orders and customer inquiries across multiple channels. Maintained customer databases using Excel and automated data entry processes for improved efficiency.

Customer Service Data Entry Excel Problem Solving Communication Automation

Junior Quality Assurance

OptoGrow

Feb 2021 - Jun 2021 (4 months)

Collaborated with the IT department to test and troubleshoot system features. Executed test cases, documented outcomes, and improved testing efficiency, leading to an 85% reduction in defects/errors in Business Process Automation.

Quality Assurance Test Systems Documentation Process Improvement Compliance Troubleshooting

Education

Degrees, certifications, and relevant coursework

San Pedro College of Business Administration

Bachelor of Science, Industrial Engineering

2018 - 2022

Graduated with a Bachelor of Science in Industrial Engineering, focusing on process improvement, operations research, and project management. Developed skills in utilizing modern technologies and industry tools to design and implement reliable business solutions.