Open to opportunities

Marijo Amoyo

@marijoamoyo

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Detail-oriented quality analyst and operations leader driving process improvements and results.

Philippines

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What I'm looking for

I seek a role where I can drive operational excellence, improve processes, mentor teams, and apply data-driven strategies in a collaborative, growth-focused company.

I am a motivated quality analyst and operations professional with experience overseeing daily operations, managing cross-functional teams, and implementing data-driven marketing initiatives that improved customer engagement and market share. I bring a sharp analytical mindset, strong problem-solving abilities, and proven leadership from roles spanning quality assurance, marketing management, and operations leadership.

My background includes auditing processes, developing quality documentation and training collaborations, and producing clear, well-researched written content as a news writer. I hold a Bachelor of Arts in Broadcasting (Cum Laude), Lean Six Sigma Yellow Belt, and certifications in email marketing and stenography, and I am eager to apply my versatile skills to drive operational excellence and continuous growth.

Experience

Work history, roles, and key accomplishments

Chief Operating Officer

MobiusEngine.ai

Apr 2025 - Dec 2025 (8 months)

Oversaw daily operations and cross-functional teams to align processes with strategic goals, implemented policies and budgeting that improved operational efficiency and resource allocation.

Operations Management Strategic Planning Budgeting Process Optimization Resource Allocation KPI Analysis

Marketing Manager

MobiusEngine.ai

Dec 2024 - Apr 2025 (4 months)

Led data-driven marketing campaigns that improved customer engagement by 35% and achieved 20% market-share growth while reducing marketing costs by 15%.

Digital Marketing Campaign Management Data Analysis Customer Engagement Market Share Growth Cost Optimization Performance Metrics

Quality Analyst

Concentrix

Feb 2023 - Apr 2025 (2 years 2 months)

Monitored and audited calls, chats, and emails to ensure adherence to company quality standards, developed quality documentation and delivered feedback to improve team performance.

Quality Assurance Trend Analysis

News Writer

Tinig Mass Media

Sep 2023 - Jan 2024 (4 months)

Researched and wrote news articles, conducted interviews, and ensured editorial accuracy and compliance with legal and ethical standards across published content.

News Writing Research Interviewing Editing Editorial Standards Fact Checking Content Production

Customer Service Representative

Sutherland

Jun 2022 - Jan 2023 (7 months)

Handled customer inquiries with professionalism and empathy, maintained CRM records, and met individual and team performance targets while following company policies.

Customer Service CRM Empathy Performance Targeting Record keeping