Doyinsola Awoyeye

Established performance benchmarks and analyzed media data. Conducted livestream events and researched new technologies to enhance media strategies.

Provided technical support for banking software, resolving issues related to network connectivity, hardware, and software. Maintained documentation and user guides, ensuring clear information for end-users. Monitored support tickets and ensured compliance with financial regulations.

Provided end-user tech support through calls, chat, and ticketing systems. Managed user accounts, troubleshot issues, and set up new computers and networks. Utilized VPN and Active Directory for user management.

Managed hardware and software configurations, Active Directory, and Microsoft Exchange. Provided first-level user support and maintained the ServiceNow portal for ticket management. Ensured timely resolution of support tickets.

Gained practical experience in Microsoft Servers, ITIL, and networking. Assisted in OS installation and troubleshooting, and learned about Active Directory and database configurations.

Managed communication channels, including inbound calls and emails. Provided customer support while maintaining confidentiality and a professional attitude.

Monitored rider performance and ensured training for operational readiness. Supported data collection and collaborated with management for process improvement.

Managed phone lines and provided IT support via remote assistance. Ensured high first-call resolution rates and maintained customer satisfaction.

Completed a Bachelor of Science in Computer Science, focusing on various aspects of computing, programming, and data management. Developed skills in troubleshooting, problem-solving, and customer service through practical applications and projects.