Open to opportunities

Alicja Posker

@alicjaposker

Message

Talented technical support specialist with a passion for problem-solving.

Portugal

Message

What I'm looking for

I am looking for a dynamic environment where I can leverage my technical skills and contribute to team success while continuing to grow professionally.

I am a dedicated and reliable technical support specialist with a proven track record in delivering high-quality solutions. My experience at Microsoft has equipped me with the skills to troubleshoot and resolve complex technical issues efficiently, ensuring customer satisfaction. I thrive in challenging environments and am motivated by the opportunity to help others through effective communication and problem-solving.

In my previous roles, I have demonstrated strong leadership and teamwork abilities, particularly in high-pressure situations. My background in financial trading operations has honed my analytical skills, allowing me to identify recurring issues and suggest process improvements. I am committed to continuous learning and adapting to new challenges, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

BOLT

Mar 2024 - Mar 2024 (0 months)

Managed sensitive customer situations, ensuring timely resolutions while maintaining compliance with data protection regulations. Demonstrated strong problem-solving skills in high-pressure environments.

Crisis Management Customer Support Problem Solving Compliance Communication Teamwork Empathy Time Management

Technical Support

Teleperformance

Nov 2023 - Mar 2024 (4 months)

Provided technical support for Microsoft services, troubleshooting issues for government agencies and businesses. Delivered solutions via phone and email, improving process efficiency and reducing ticket resolution time.

Technical Support Troubleshooting Process Improvement Customer Service Communication Problem Solving Research Teamwork Time Management

Middle Office Administrator Associate

State Street

Dec 2022 - Jan 2024 (1 year 1 month)

Oversaw financial transactions, ensuring compliance and optimizing trading orders. Acted as a liaison between clients and technical teams, delivering real-time resolutions.

Compliance Data Analysis Problem Solving Team Coordination Communication Time Management Mentoring

Volunteer

Bielska Zadymka Jazzowa

Dec 2022 - Jan 2024 (1 year 1 month)

Co-organized a music festival, managing PR and press communications, and ensuring artist hospitality for a positive experience.

Event Management Public Relations Communication Hospitality Coordination Teamwork Problem Solving Time Management Networking

Founding Member

Media Science Club

Feb 2022 - Sep 2022 (7 months)

Participated in development projects and scientific debates, gaining knowledge in new media fields and conducting research for digital art.

Research Digital Art Team Collaboration Communication Critical Thinking Public Speaking

Education

Degrees, certifications, and relevant coursework

Jagiellonian University

Bachelor's of Films and New Media, Film Studies & New Media

2019 - 2022

Activities and societies: Founding Member of Media Science Club, participated in development projects, conducted scientific debates, and conducted research and creation for digital art.

Studied Film Studies and New Media, focusing on the intersection of film, digital media, and contemporary culture. Engaged in various projects that enhanced theoretical and practical knowledge in new media fields.