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Gustavo - Froes Tech User

@gustavo-froestechuse

System Engineer at Platform Value Solutions - Inetum, supporting hybrid systems and resolving incidents to maintain high availability.

Portugal

Message

At Platform Value Solutions - Inetum, I perform technical maintenance and second-level support for corporate solutions, helping maintain high system availability. I diagnose incidents, work toward SLA compliance, and support systems and applications across on-premises and cloud environments.

Earlier, I provided Outlook Tier 3 support at Inetum at Microsoft and second-line IT support across Portugal and Europe South at CBRE and Cushman & Wakefield. My work has included Microsoft Exchange and Active Directory administration, user support, and systems administration; I hold Microsoft Certified: Azure Fundamentals and the ITIL Foundation Certificate in IT Service Management.

Experience

Work history, roles, and key accomplishments

Current

Platform Value Solutions - System Engineer

Current

Inetum

Feb 2025 - Present (1 year 8 months)

Key Responsibilities:

Performed technical maintenance and second-level support for corporate solutions, ensuring high system availability.

Diagnosed and resolved incidents, focusing on SLA compliance and quick service restoration.

Installed, configured, and provided support for systems, platforms, and applications in hybrid environments (on-premises and cloud).

Logged and documented all action

Outlook Support Engineer EMEA

Inetum at Microsoft

Nov 2023 - Dec 2024 (1 year 1 month)

Outlook Support Engineer Tier3

Responsabilities:
• Diagnosing and resolving technical issues related to Outlook, such as email delivery problems, calendar
synchronization issues and software errors.
• Providing guidance and support for Outlook setup, configuration and usage.
• Collaborating with other support teams and escalation engineers to address complex issues.
• Documenting and maintaining

Field Technical Support

CBRE

Sep 2018 - Oct 2023 (5 years 1 month)

- IT Support at CBRE Lisbon and Porto Offices.
- Shopping center administration offices IT Support (Nosso Shopping, Alameda Shopping, AlmaShopping, Torreshopping, Loureshopping, UBBO, 8ª Avenida, RioSul and Forum Madeira)
- System Administration
- Installation of software (Windows, O365 and others)
- Configuration of laptops and desktops
- Configuration of network printers
- Configuration and ass

Sites Services Technician

Cushman & Wakefield

Feb 2015 - Sep 2018 (3 years 7 months)

- Local IT Support at Cushman & Wakefield Lisbon and Porto Offices.
- Second Line support for Europe South users (Portugal, Spain, France and Italy)
- System Administration
- In response to incidents and requests escalated from the Global IT Service Desk (GSD).
- Microsoft Exchange mailbox configuration, groups and distributions lists
- Worked on office projects on Cushman&Wakefield offices at Ma

IT Support Technician

BNP Paribas Securities Services

Mar 2014 - Feb 2015 (11 months)

Providing IT Support for the Banque Nationale Paribas (BNP) in Lisbon, Warsow, Brussels, Jersey and Athena

(Image) Infrastructure:
- OU's Management on Active Directory on BNP Paribas EURO, FRA, Jersey, Gwernsey and Isle of Man.
- Profile management of the users
- Administration rights.
- Distribution of aplications through SMS or SDG.
- Backup restore of corporate and personal data.

Email Inf

IT Services Projects Coordinator

Blue Seven - Tourism Technology - IT Services

Sep 2013 - Feb 2014 (5 months)

- Second Line Support for applications Navision
- Provided user traine of applications.
- Creation of manual procedures for the users.

CST - Customer Support Technician

Fujitsu Services

May 2010 - Aug 2013 (3 years 3 months)

it’s an IT company which provides Helpdesk and Customer Services for several companies on the entire world. Since May 2010, my role is Helpdesk/Customer Support Technician 1st Level, which I performed, the following tasks:

 Service Helpdesk Analyst.
 Voice/IS Helpdesk
 Telephone, emails, queries and troubleshooting.
 Chasing Incident assigned to 3rd Party.
 VPN
 Juniper
 Assisting the

Administrative Clerk

Sodiap - Sociedade de Armazenagem e Distribuição, S.A.

Nov 2006 - Apr 2010 (3 years 5 months)

It’s a logistic company, which they are dedicated on receiving incoming vessels from Sundsvall – Sweden with the paper reels, where they discharge the vessel and delivered the reels to the customers to print newspaper and magazines.
From November 2006 to April 2010, my role was Administrative Clerk which I have performed the following tasks:
 Invoicing
 Fleet Management
 Storage and Management

Administrative Clerk

Terminal Multiusos do Beato

Jun 2006 - Oct 2006 (4 months)

It’s a port logistic company, which they receive vessels from several countries for discharging containers, paper reels, sugar and wood.
From June 2006 to October 2006, my role was Administrative Clerk were I have performed following tasks:
 Invoicing
 Statistical analysis
 Customs