Looking for a job

Filipe Ropeca Lima

@filiperopecalima

Message

I resolve Level 2 technical incidents using SQL, Microsoft SQL Server, Active Directory, and infrastructure support.

Portugal

Message

What I'm looking for

I'm looking for a role where I can resolve technical incidents, support users, analyze data with SQL, and help maintain reliable IT infrastructure.

At AeC, I provided Level 2 technical support, diagnosing and resolving incidents through a ticketing system while using SQL and Microsoft SQL Server for data analysis, validation, and troubleshooting.

I've also maintained IT equipment, managed Active Directory access, supported users, monitored infrastructure needs, and helped sustain service continuity in healthcare and hospitality environments.

Experience

Work history, roles, and key accomplishments

Development Analyst

AeC - Contact Center

Apr 2024 - Feb 2025 (10 months)

Provided Level 2 Technical Support, conducting analysis, diagnosis, and resolution of reported incidents through a ticketing system. Utilized SQL and Microsoft SQL Server for data queries and analysis, and created follow-up reports on incidents and resolutions.

Level 2 Technical Support SQL Microsoft SQL Server Ticketing Systems Incident Management Data Analysis Troubleshooting

IT Technician

Clínica Memorial Diagnóstico

Jun 2023 - Dec 2023 (6 months)

Performed preventive and corrective maintenance on computers and IT equipment, managed technology vendors, and oversaw user access management in Active Directory. Provided user support and monitored technological infrastructure needs.

Hardware Maintenance Vendor Management Active Directory User Support IT Infrastructure

IT Intern

Hotel Oceana Atlântico

Mar 2023 - Jun 2023 (3 months)

Managed and monitored the internet network, performed maintenance and cleaning of IT assets, and assisted in managing user access to technological resources.

Network Management IT Asset Management User Access Management