Open to opportunities

Pedro Hongolo Libório

@pedrohongololibrio

Message

I maintain networks, servers, and end-user systems while resolving technical issues for clients.

Portugal

Message

What I'm looking for

I'm looking for a collaborative IT support or infrastructure role where I can solve network and system issues, support customers, and continue learning new technologies.

I've supported IT operations through help desk, network maintenance, and system administration work, including configuring Cisco switches and routers, Windows Server 2016, datacenters, backups, and client networks.

In senior IT department work, I've maintained computers and equipment, supported hospital customer services, configured operating systems, antivirus, printers, access points, DNS, DHCP, and CRM tools. I enjoy teamwork, solving problems patiently, learning new technologies, and delivering results for customers.

Experience

Work history, roles, and key accomplishments

Help Desk Technic

Nexus Informatica S.L

Aug 2024 - Oct 2024 (2 months)

Provided remote access support for client computer networks, configured client sites, resolved network issues, and installed and configured applications for clients.

Remote Support Network Troubleshooting Installation Configuration

Technic Senior Department of IT

Nexus Informatica S.L

Sep 2020 - Feb 2024 (3 years 5 months)

Maintained computers, managed supplier relations, and administered equipment including datacenters, access points, switches, and routers. Installed and configured printers, Windows OS, and antivirus, and managed a team for 10 hours.

Supplier Management Network Administration Team Management Customer Relationship Management

IT Help Desk

Nexus Informatica S.L

May 2018 - Jul 2018 (2 months)

Performed maintenance and configuration of network areas, switches, routers, and servers. Installed and configured Windows Server 2016, managed datacenter and backups.

Network maintenance Routers Windows Server Backup