Open to opportunities

Raven Wolff

@ravenwolff

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Assistant manager driving sales, process optimization, and customer satisfaction through data insights.

United States

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What I'm looking for

I’m looking for an Assistant Manager role where I can use data-driven insights to improve efficiency, drive sales targets, and elevate client satisfaction. I want a team environment that supports process optimization and cross-functional collaboration.

I’m an Assistant Manager with a track record of driving strategic initiatives, leading teams, and improving operational workflows. I consistently focus on mentoring, problem-solving, and execution that helps my team surpass targets while strengthening customer satisfaction.

In sales and leadership roles, I’ve delivered measurable impact by engaging customers, upselling based on needs and preferences, and maintaining high standards on the floor. I also maintained accurate inventory records through regular stock checks, implemented loss prevention strategies to reduce shrinkage, and resolved customer concerns promptly to protect the brand experience.

I’m especially motivated by using data-driven decision making to identify growth opportunities and significantly improve efficiency. As I continue developing my cross-functional collaboration and process optimization expertise, I aim to bring a high-performance, continuous-improvement mindset to every shift and every team.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate, Customer Service

Current

Kay Jewelers

Aug 2025 - Present (11 months)

Helped customers identify product needs, presented merchandise and product details, and supported sales goals. Participated in training and assisted with store operations such as restocking and maintaining the sales floor.

Customer Service Sales Product Knowledge Merchandising Teamwork Training Development Store Operations

Key Holder / Sales Lead

Purple

Mar 2025 - Nov 2025 (8 months)

Provided customer service by assisting with product selection, answering inquiries, and resolving issues. Increased sales through customer engagement and upselling while maintaining inventory records, applying loss prevention strategies, and resolving complaints.

Customer Service Upselling Sales Leadership Inventory Management Stock Checks Loss Prevention Product Knowledge Sales Targets Coaching

Assistant Manager

Jockey Outlet Store

Sep 2023 - Sep 2024 (1 year)

Led projects and drove results through strategic planning and execution to improve team efficiency and workflows. Oversee daily operations with attention to detail and used data-driven decision-making to identify growth opportunities.

Strategic Planning Project Execution Process Optimization Operational Excellence Data Driven Decision Making Continuous Improvement

Assistant Manager

SAYKI

Jan 2023 - Aug 2023 (7 months)

Spearheaded projects and implemented process improvements to drive efficiency gains and better team performance. Collaborated with cross-functional teams, mentored staff, and supported a high-performance culture focused on customer satisfaction.

Cross Functional Collaboration Project Leadership Process Improvement Operational Excellence Mentoring Continuous Improvement Customer Satisfaction

Seasonal Sales Associate

Michael Kors

Nov 2022 - Jan 2023 (2 months)

Supported store operations by greeting customers, maintaining a clean environment, and stocking merchandise. Provided product trend knowledge to help customers during their shopping experience.

Customer Service Merchandising Store Cleanliness Product Knowledge

Sales Associate

Men's Wearhouse

Nov 2021 - Oct 2022 (11 months)

Greeted customers, fixed clothes, fitted customers for suits, and scheduled fitting appointments. Supported maintenance and sanitation and packed online orders while assisting with rental auditing.

Customer Service Appointment Scheduling Maintenance Online Order Packaging