Open to opportunities

Megan Jones

@meganjones2

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Retail operations leader and customer service professional focused on sales, retention, and team performance.

United States

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What I'm looking for

I’m looking for a fast-paced retail operations role where I can lead teams, strengthen customer service, and drive sales and retention through clear communication, strong organization, and consistent loss-prevention practices.

I’m an energetic, detail-oriented leader with extensive retail management experience, specializing in high-volume customer service and team performance. I’m known for multitasking in fast-paced environments while resolving complex customer inquiries by phone and email.

In assistant manager roles, I delivered timely customer service face-to-face and over inbound store calls, handling returns/exchanges and advising customers with confidence. I also secured nightly deposit drops and supported smooth store operations during demanding shifts.

I lead through training and team dynamics—planning schedules, building collaboration, and maintaining organized, customer-ready storefronts. I’m comfortable balancing cash handling, inventory control, vendor check-ins, and day-to-day operational execution with strong loss-prevention habits.

Beyond retail, I’ve gained experience in safety-regulated production work, including assembling industrial components and performing leak/defect testing while following OSHA-aligned procedures. I’m currently expanding my communication and human behavior foundation through a bachelor’s degree in psychology.

Experience

Work history, roles, and key accomplishments

Junior Machine Operator

Kerotest Manufacturing Corp.

Feb 2022 - Jun 2022 (4 months)

Produced targeted production goals per shift while following strict quality expectations and procedures. Performed assembly, fusion, and water tank leak/defect testing while maintaining OSHA-compliant safety.

Assembly Fusion Quality Assurance OSHA Safety Compliance

Assistant Manager

FACTORY CONNECTION, LLC

Oct 2021 - Feb 2022 (4 months)

Provided customer service on the sales floor and via inbound store calls, including fashion advising, correct sizing, and fitting assistance. Managed store operations during fast-paced shifts, including anti-theft/loss prevention, cash handling, deposits, and daily truck deliveries.

Customer Service Fashion Advising Clothing Sizing Loss Prevention Cash Handling Deposits Truck Deliveries

Assistant Manager

Dollar General

Apr 2016 - Jan 2022 (5 years 9 months)

Delivered high-touch customer service by handling phone/email inquiries and resolving returns and exchanges. Managed cash handling, register training, schedule planning, product stocking, truck receiving, planogram resets, and employee training.

Customer Service Returns Phone Support Email Support Cash Handling Scheduling Stocking Truck Receiving Employee Training Team Building

Assistant Store Manager

Dollar General

Oct 2013 - Jun 2019 (5 years 8 months)

Maintained day-to-day store operations, including sanitation, inventory organization, and loss prevention/anti-theft practices. Supervised vendor check-ins, managed inventory drops, and completed monthly store paperwork accurately.

Store Operations Sanitation Inventory Management Loss Prevention Anti Theft Records Management

Master Field Merchandiser

Driveline Retail Merchandising

Jul 2015 - Feb 2016 (7 months)

Managed localized inventories, display sets, and point-of-purchase (POP) installations while maintaining and tracking specialty inventory. Assisted with on-site employee training and planogram resets to support brand compliance.

Retail Merchandising Inventory Management Point Of Purchase (POP) Installations Specialty Inventory Tracking Employee Training