Emily Trudell

Managed all aspects of store operations, including processing shipments and merchandising clothing to company standards. Responsible for interviewing, training, and evaluating store personnel, as well as creating weekly schedules.

Implemented merchandising and floor sets according to the company's Brand Guide. Trained and evaluated store personnel, fostering a high-performing team.

Processed shipments and merchandised clothing to company standards. Interviewed, trained, and evaluated store personnel, contributing to team development.

Acted as Shift Manager, overseeing daily operations and staff. Processed shipments accurately and efficiently, ensuring new inventory was placed according to company standards.

Built strong customer loyalty through exceptional service and engaging in-store experiences. Protected store assets and merchandise by adhering to company and vendor merchandising standards.

Delivered exceptional customer service and actively promoted the 'shoe of the week' to increase ADS, UPT, and AUS metrics. Facilitated online ordering and free delivery for out-of-stock items, enhancing customer satisfaction.

Delivered exceptional customer service in shoe sales. Assisted customers with selections and maintained product displays.

Expedited customer orders efficiently, ensuring timely delivery. Maintained a high UPH (Units Per Hour) company standard, contributing to overall productivity.

Provided excellent customer service to shoppers. Responsible for nightly recovery and replenishment of merchandise, ensuring the store was ready for the next business day.

Responsible for maintaining floorset and merchandising standards of the company. Performed opening and closing procedures, ensuring smooth store operations.

Completed coursework towards a degree, including studies in Economics, Psychology, History, Business Introduction, and Law Introduction. Gained insights into various disciplines relevant to business and human behavior.

Completed coursework towards a degree, focusing on foundational subjects such as Critical Thinking, English, Writing, Algebra, Economics, and Art History. Developed analytical and communication skills through these studies.