Open to opportunities

Viviana Samudio Rodriguez

@vivianasamudior

Message

Retail operations leader driving sales, team development, and exceptional customer experiences.

United States

Message

What I'm looking for

I seek a retail leadership role where I can grow teams, optimize store operations, drive sales, and deliver outstanding customer experiences in a collaborative culture.

I am a retail operations leader with progressive experience across luxury and specialty brands, including Tecovas, Tory Burch, Louis Vuitton, and Lululemon. I drive daily store operations, coach and develop teams, execute merchandising and inventory processes, and consistently meet sales KPIs while delivering elevated customer experiences.

Currently an Assistant Store Manager, I have a track record of improving team performance, managing stockroom and logistics, and serving as a brand trainer. I bring strong skills in CRM and POS systems, visual merchandising, and operational compliance, and I pursue continued professional growth through a B.S. in Business Administration with an international business focus.

Experience

Work history, roles, and key accomplishments

Current

Assistant Store Manager

Current

Tecovas

Aug 2025 - Present (7 months)

Led daily store operations to ensure brand standards and exceptional customer experience; coached and developed staff to improve performance and drove KPI execution to increase sales results.

Team Leadership Store Operations Inventory Management Visual Merchandising Sales Strategy KPI’S Customer Experience Coaching

Sales Lead

Tecovas

Aug 2024 - Aug 2025 (1 year)

Supported floor operations and team readiness, coached associates on product knowledge and selling behaviors, and assisted with merchandising and brand presentation to meet sales targets.

Sales Coaching Merchandising Customer Service Product Knowledge Visual Presentation Store Operations Client Retention

Support & Sales Associate

Tory Burch

Oct 2023 - Aug 2025 (1 year 10 months)

Managed stockroom operations and product replenishment, served as Brand Training Influencer to train teams on service and product, and delivered luxury-level customer experience to achieve sales goals.

stock replenishment Training Luxury Retail Customer Experience CRM

Operations Associate

Louis Vuitton

Jan 2023 - Dec 2023 (11 months)

Processed luxury shipments and coordinated inventory logistics to maintain stock accuracy and support store operations.

Logistics Attention To Detail

Key Leader / Merch Lead

Lululemon

Jan 2019 - Dec 2023 (4 years 11 months)

Delivered guest experience and led visual merchandising and operational leadership across roles including Educator, Key Leader, Merch Lead, and Guest Leader.

Visual Merchandising Guest Experience Team Leadership Operations Management Retail Training Sales Coaching Inventory Management