Raven Brinkley-Sivits
@ravenbrinkley-sivits
Customer-focused remote support and quality assurance specialist.
United StatesWhat I'm looking for
I am a customer-focused professional with extensive remote experience in reservations, software support, mystery shopping, and quality assurance. I consistently deliver clear, unbiased evaluations and well-written reports, while providing positive guest and customer experiences through attentive service and strong communication.
My background includes hands-on roles in early childhood education and hospitality where I developed strong observational, documentation, and interpersonal skills. I bring reliable deadline management, technical troubleshooting, reservation processing, and a track record of meeting client expectations across service-driven environments.
Experience
Work history, roles, and key accomplishments
HPReservations Agent
Hotel Planner
Feb 2025 - Present (8 months)
Handles inbound reservation calls, processes bookings and confirmations, documents guest data in the reservation system, and provides courteous guidance on room types, rates, and local information.
Tax Software Support Rep
LiveOps/Intuit TurboTax
Feb 2022 - Apr 2022 (2 months)
Guided customers through TurboTax software troubleshooting via screen sharing, resolved login/download issues, and processed orders and refunds during the 2022 tax season.
Service Evaluator
QualityAssurance
Nov 2021 - Mar 2022 (4 months)
Evaluated employee performance and customer experiences across multiple industries, produced unbiased written reports, and adhered to company deadlines from November 2021 to March 2022.
Infant/Toddler Teacher
KinderAcademy, Inc
Nov 2018 - Oct 2021 (2 years 11 months)
Developed and implemented lesson plans and PBIS strategies for infants and toddlers, conducted developmental assessments (Ages & Stages, Ounce), and communicated progress to parents through conferences and portfolios.
Server
Magnolia Glen
Sep 2013 - Sep 2015 (2 years)
Provided food and beverage service to senior residents, handled orders and take-out deliveries, maintained dining areas, and received resident commendations for quality service.
Mystery Shopper Caller
The Remedy Corporation
Mar 2015 - Jun 2015 (3 months)
Assessed customer experience across apartment, education, insurance, and call center fields, delivering unbiased, well-written evaluation reports and meeting strict deadlines.
Processing Assistant IV
Temporary Solutions Agency
Jun 2012 - Aug 2012 (2 months)
Prepared reports and compiled data using Word, Excel, Adobe Reader X, and Concordance 2007, and communicated results to supervisors for ad-hoc requests.
Education
Degrees, certifications, and relevant coursework
Raven hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Job categories
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