Open to opportunities

Raven Brinkley-Sivits

@ravenbrinkley-sivits

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Customer-focused remote support and quality assurance specialist.

United States

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What I'm looking for

I seek remote or hybrid customer-focused roles where I can apply technical support, QA, and reservation skills while delivering excellent service and continued professional growth.

I am a customer-focused professional with extensive remote experience in reservations, software support, mystery shopping, and quality assurance. I consistently deliver clear, unbiased evaluations and well-written reports, while providing positive guest and customer experiences through attentive service and strong communication.

My background includes hands-on roles in early childhood education and hospitality where I developed strong observational, documentation, and interpersonal skills. I bring reliable deadline management, technical troubleshooting, reservation processing, and a track record of meeting client expectations across service-driven environments.

Experience

Work history, roles, and key accomplishments

Current

Reservations Agent

Current

Hotel Planner

Feb 2025 - Present (8 months)

Handles inbound reservation calls, processes bookings and confirmations, documents guest data in the reservation system, and provides courteous guidance on room types, rates, and local information.

Reserving Phone Support Data Entry Customer Service

Tax Software Support Rep

LiveOps/Intuit TurboTax

Feb 2022 - Apr 2022 (2 months)

Guided customers through TurboTax software troubleshooting via screen sharing, resolved login/download issues, and processed orders and refunds during the 2022 tax season.

Technical Support Troubleshooting Customer Support Order Processing

Service Evaluator

QualityAssurance

Nov 2021 - Mar 2022 (4 months)

Evaluated employee performance and customer experiences across multiple industries, produced unbiased written reports, and adhered to company deadlines from November 2021 to March 2022.

Service Evaluation Quality Assurance Report Writing Customer Experience Cross Industry Assessment

Infant/Toddler Teacher

KinderAcademy, Inc

Nov 2018 - Oct 2021 (2 years 11 months)

Developed and implemented lesson plans and PBIS strategies for infants and toddlers, conducted developmental assessments (Ages & Stages, Ounce), and communicated progress to parents through conferences and portfolios.

Early Childhood Education Lesson planning Assessments Developmental Observations SMART Goals

Server

Magnolia Glen

Sep 2013 - Sep 2015 (2 years)

Provided food and beverage service to senior residents, handled orders and take-out deliveries, maintained dining areas, and received resident commendations for quality service.

Food Service Customer Service Order Taking Dining Setup Communication Time Management

Mystery Shopper Caller

The Remedy Corporation

Mar 2015 - Jun 2015 (3 months)

Assessed customer experience across apartment, education, insurance, and call center fields, delivering unbiased, well-written evaluation reports and meeting strict deadlines.

Customer Experience Evaluation Mystery Shopping Report Writing Quality Assurance Time Management Call Center Assessment

Processing Assistant IV

Temporary Solutions Agency

Jun 2012 - Aug 2012 (2 months)

Prepared reports and compiled data using Word, Excel, Adobe Reader X, and Concordance 2007, and communicated results to supervisors for ad-hoc requests.