Kari Conley
@kariconley
Dedicated customer care specialist delivering empathetic, compliance-driven support for high-volume, remote environments.
United StatesWhat I'm looking for
I am a dedicated Customer Care Specialist with extensive experience supporting clients across luxury travel, proxy voting, and healthcare environments. I consistently deliver calm, empathetic communication, manage high call volumes, and maintain precise documentation in compliance-driven settings.
Technically adept and a fast learner, I troubleshoot issues hands-on, contribute to process improvements, and collaborate with teams to ensure seamless customer experiences. I am remote-ready, organized, and committed to delivering exceptional service while upholding regulatory and brand standards.
Experience
Work history, roles, and key accomplishments
Reservation Specialist
AmaWaterways
Sep 2025 - Oct 2025 (1 month)
Delivered high-touch customer service for luxury travel clients by managing reservations, itinerary changes, and CRM documentation while resolving complex booking issues and maintaining brand service standards.
Customer Care Associate
Equiniti Group
Mar 2025 - Sep 2025 (6 months)
Supported shareholders with account inquiries, secure identity verification, and technical troubleshooting while ensuring compliance with regulatory requirements and thorough interaction documentation.
Call Center Agent
MAS Medical Answering Service
Feb 2020 - Dec 2021 (1 year 10 months)
Coordinated Medicaid transportation requests with strict HIPAA compliance, verified insurance and scheduled rides while managing 80+ calls daily and maintaining accuracy and empathetic communication.
Education
Degrees, certifications, and relevant coursework
Maestro University
Bachelor of Science, Computer Science, Business and AI
Pursuing a Bachelor of Science in Computer Science, Business and AI with expected completion in 2030.
DeVry University
Associate of Applied Science, Engineering Technology
Completed an Associate of Applied Science in Engineering Technology in 2023.
Paul V. Moore High School
High School Diploma, General Studies
Graduated with a High School Diploma in 2009.
Availability
Location
United StatesAuthorized to work in
Job categories
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