At American Airlines, I handled inbound calls to book and modify reservations, explain travel policies and loyalty programs, and address customer concerns. I followed company protocols and directed calls to the appropriate departments.
At United Auto Credit, I supported auto loan customers remotely by processing payments, explaining billing and payoff details, and guiding them through online account setup and technical issues. I also have front-desk experience managing reservations and guest concerns, and I currently provide in-home care that includes documenting and administering scheduled medications.
