L W

Used property management software to make, edit, and cancel reservations, and handled guest communication via VoIP calls and multiple email inboxes. Processed credit card payments and refunds, performed outbound lead outreach, and coordinated daily updates with team members through chat services, email, and meetings.

Managed 100+ email inboxes and phone lines while monitoring chat applications, maintaining an 11-minute response time and 5-star rating. Migrated CRM systems while documenting processes and supporting UAT testing for product launches.

Managed daily goals and metrics across time on phones, transfers per hour, and dials per hour while building rapport with clients. Confirmed client information, inputted data into a directory program, and coordinated with teammates through daily meetings and chat.

Ran BCBA-provided goals and collected data while building professional relationships with children and their parents. Ensured safety throughout each day in the clinic and supported administrative tasks such as filing paperwork, refilling forms, and maintaining office supplies.

Assisted an employer with daily tasks including arranging personal transportation and maintaining clear notes. Managed the schedule/calendar, optimized the environment, maintained inventory, and maintained consistent communication.

Provided caregiving support at Enlivant.

Provided customer support via chat at Afni.

Handled cashier duties and supported stocking at Pet Supplies Plus.

Provided daycare caregiving support at Mrs. Kim’s Daycare for several years.

Earned a High School Diploma from James Madison High School in 2012.

Completed a Google IT Support certification.