Chelsey Hasty Hasty

Handled Medicare and Medicaid claims, including appeals, transportation, and appointment support. Processed and evaluated claims in accordance with HIPAA policies and federal guidelines.

Developed engaging content aligned with curriculum standards and collaborated with educators, students, and families to enhance instruction. Promoted inclusive learning by integrating community resources and cultural sensitivity.

Created and delivered lessons aligned with state curriculum standards, facilitating student engagement and maintaining communication with parents. Encouraged a safe, inclusive, and orderly classroom environment.

Managed SIM internal ticketing and account folders within SLA compliance, handling escalations and monitoring quality performance. Supported data collection and collaborated with internal stakeholders to identify and implement improvements.

Adjudicated unemployment claims and analyzed supporting documentation, preparing and issuing electronic decisions and correspondence. Investigated discrepancies in employment history and processed appeals.

Managed high-volume customer support via phone, email, and chat, assisting with fraud reports, returns, and account troubleshooting. Promoted additional services and warranties to drive sales.

Assisted customers with orders, refunds, and account issues, reporting fraudulent activity and escalating technical issues. Provided website navigation support and de-escalation services.

Supervised store operations, handled deposits, and trained employees. Maintained inventory, prepared food, and ensured store cleanliness.

Assisted in classroom routines including lunch, recess, and writing activities. Managed phone lines, student sign-ins, and administrative tasks.

Oversaw shift operations, managed inventory and sales reporting. Trained and scheduled employees, processed payments, and upheld food safety standards.

Completed high school education with a focus on communications. Developed foundational skills in communication and general academics.

Pursued studies in Business with a concentration in Human Resources. Gained knowledge in business operations and human resource management principles.