
Sophie User
@sophieuser10
I grow SaaS customer value through onboarding, renewals, and international account partnerships.
What I'm looking for
At EF Corporate Learning, I managed 70+ international B2B accounts across Europe, Asia and Latin America, guiding customers from onboarding and implementation through renewals and account growth.
I drove expansion and renewals across an approximately £1.5M commercial pipeline, exceeding sales and retention targets for two consecutive years. I build trusted relationships with HR, Learning & Development and executive stakeholders.
Previously at Hult EF Corporate Education, I generated qualified opportunities through cold calling, email cadences and LinkedIn outreach, using Salesforce and Salesloft to manage prospect engagement. My earlier research roles with CYIS, the United Nations ECLAC and China Policy strengthened my ability to work across international markets and complex stakeholder groups.
I enjoy working where technology, customer relationships and business growth meet. After travelling independently across Southeast Asia, I bring strengthened cross-cultural communication, adaptability and an interest in the APAC market.
Experience
Work history, roles, and key accomplishments
Global Account Manager and Customer Success Manager
EF Corporate Learning
Jan 2024 - Dec 2025 (1 year 11 months)
Managed a portfolio of 70+ international B2B customer accounts, driving expansion and renewals across a £1.5M pipeline. Led onboarding and implementation for SMB and enterprise customers, consistently exceeding sales and retention targets.
Education
Degrees, certifications, and relevant coursework
University of Exeter
Bachelor of Science, Politics and International Relations
Completed a Bachelor of Science in Politics and International Relations at the University of Exeter.
King's College London
Master of Arts, International Political Economy
Pursued a Master of Arts in International Political Economy at King's College London.
Fudan University
Certificate, Chinese Language
Participated in a Chinese Language Program at Fudan University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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