At OpenText, I managed enterprise renewals and channel relationships across Cybersecurity and ITOM/ADM product lines. I recovered a previously churned enterprise account and secured a $1.2M multi-year renewal, while sustaining 90%+ customer retention.
I managed renewal business representing $10M+ annually and used Salesforce and Tableau for pipeline management and forecasting. I also implemented a proactive 180-day renewal engagement model to identify risks early and improve renewal readiness.
At Hewlett Packard Enterprise, I managed SMB and mid-market renewal accounts and delivered 101% attainment against an $18M sales target, exceeding it by $60K. I also directly managed and coached teams of up to 15 employees, and partnered with Product Management and Contract Operations at MICRO FOCUS — FORMERLY HPE to reduce migration and upgrade timelines by 15%.
