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Santosh Panigrahi

@santoshpanigrahi

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Renewal Operations Analyst at Ivanti managing strategic account renewals and Salesforce reporting.

India

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At Ivanti, I managed end-to-end renewal quoting for strategic and enterprise accounts, prepared and revised proposals, and reviewed account health to identify renewal risks and opportunities.

Previously, at Oracle India Pvt Ltd, I managed complex deals and customer data operations, trained new team members, and led mass data cleansing projects. At Akamai Technologies (Align Techne) and Accenture India Pvt Ltd, I supported order processing, quote preparation, and renewal service contracts.

Experience

Work history, roles, and key accomplishments

Renewal Operations Analyst 2

Ivanti

Mar 2023 - Sep 2026 (3 years 6 months)

Managed end-to-end renewal quoting for strategic and enterprise accounts, ensuring accuracy and adherence to SLAs. Prepared, validated, and revised renewal quotes; issued proposals 90–120 days before expiration to enhance on-time renewal rates.

Salesforce CPQ Renewal Management Quotation Preparation Quotation Accuracy Contract Amendments Operations Analysis Microsoft Office Problem Solving Teamwork Customer Relationship Management Order Processing

Orders Analyst

Akamai Technologies

Apr 2022 - Mar 2023 (11 months)

Partnered with Sales Representatives to provide advisory services on all aspects of the ordering process, ensuring complete and compliant customer orders in a timely manner. Oversaw approval workflows and performed final review and approval before finalizing orders.

Order Processing Approval Process Compliance Customer Relationship Management Problem Solving Microsoft Office

Operations Analyst

Oracle India Pvt Ltd

Mar 2018 - Apr 2022 (4 years 1 month)

Administratively responsible for creating and managing complex deals for assigned accounts, accountable for quotes, and supporting sales teams with queries on quotes and opportunity management. Led mass data cleansing projects and trained new team members.

Salesforce Oracle Quote Creation Opportunity Management Data Cleaning Customer Data Management UAT Process documentation Microsoft Office Problem Solving Teamwork

Order Process Associate

Accenture India Pvt Ltd

Jun 2016 - Mar 2018 (1 year 9 months)

Analyzed and validated customer install base information, reviewed booked orders, and set up renewal service contracts in Oracle, ensuring accuracy and compliance. Configured products for various core EMC Dell offerings and generated relevant quotes.