Open to opportunities

Urooj User

@uroojuser

Message

Dedicated Renewal and Order Management Specialist with 5+ years of experience.

India

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values collaboration.

I am a dedicated Renewal and Order Management Specialist with over 5 years of experience in supporting B2B SaaS environments. My expertise lies in creating accurate quotes, managing contracts, and processing orders while ensuring seamless sales operations using Salesforce (SFDC). I have a proven track record of collaborating cross-functionally, resolving escalations promptly, and driving customer satisfaction.

Currently, I work at Tungsten Automation as a Renewal Specialist, where I create renewal quotes 90 days ahead of contract expiration for various regions, including the US, EMEA, and APAC. My previous role at Dell Technologies as an Order Management Specialist allowed me to assist with order entry processes and manage quotes and purchase orders efficiently. I take pride in my ability to maintain high accuracy in quote and order processing, having achieved over 98% accuracy in my work.

Experience

Work history, roles, and key accomplishments

Current

Renewal Specialist

Current

Tungsten Automation

Feb 2024 - Present (1 year 5 months)

Created renewal quotes using Salesforce for US, EMEA, and APAC regions, processing orders according to contractual requirements. Managed SFDC cases related to Imaging M&S renewals, ensuring SLA adherence and collaborating with various teams to resolve contract and order-related issues.

Salesforce Order Processing Contract Management Cross Functional Collaboration Sales Support

Order Management Specialist

Dell Technologies

Dec 2019 - Feb 2024 (4 years 2 months)

Assisted with order entry processes and managed quotes and purchase orders for physical and license products, ensuring efficient workflow for the sales team. Resolved escalations by working directly with Inside Sales Managers and internal teams, and conducted training for new team members to enhance readiness.

Order Management Escalation Management CRM Tools

Education

Degrees, certifications, and relevant coursework

St. Ann's College

MBA, Business Administration

Completed a Master of Business Administration, focusing on key aspects of business management and administration. Gained comprehensive knowledge in strategic planning, finance, and marketing.

Vani Degree College

B.Com, Commerce

Obtained a Bachelor of Commerce degree, specializing in core commerce subjects. Developed a strong foundation in accounting, economics, and business principles.

Vani Junior College

Intermediate, Commerce, Economics, Civics

Completed Intermediate education with a focus on Commerce, Economics, and Civics (C.E.C). This program provided foundational knowledge in these areas.