Raphael Emali
@raphaelemali
Partner Success Manager at Zoho who grew an $800K+ ARR portfolio by 15–20% through renewals and expansion.
KenyaWhat I'm looking for
At Zoho, I owned renewals, account expansion and long-term growth for an $800K+ ARR enterprise portfolio across Africa and the Middle East. Through renewals and expansion, I grew ARR by 15–20% and achieved 136% of the Q4 2025 growth target.
At ChezaStemEd, I manage institutional and corporate partner relationships from first contact through agreement and programme delivery. I also co-organised a hackathon with M-Pesa Africa and secured event sponsorships with tech-community partners.
Experience
Work history, roles, and key accomplishments
Operations & Growth Lead
ChezaStemEd
Jan 2026 - Present (9 months)
Manage relationships with institutional and corporate partners, from first contact through signed agreement and ongoing programme delivery. Maintain CRM-tracked partner records and report pipeline status and outcomes to leadership.
Key Account Manager, Middle East & Africa
Zoho
May 2024 - Jan 2026 (1 year 8 months)
Owned renewals, account expansion, and long-term growth for an $800K+ ARR enterprise portfolio in banking, fintech, logistics, and retail. Ran quarterly business reviews with executive stakeholders and partnered with Product, Engineering, and Customer Success to improve adoption and resolve escalations.
Business Development Executive
SENRI Ltd
Jan 2024 - Apr 2024 (3 months)
Built trusted relationships with distribution businesses, matched solutions to their operational challenges, and kept accurate CRM records.
Business Development Executive, E-Logistics
SMATBEBA Ltd
Jun 2022 - Dec 2023 (1 year 6 months)
Built relationships with enterprise customers by understanding their operational challenges, and managed engagements from discovery to proposal.
Account Executive
Kune Food Lab Kenya Ltd
Feb 2021 - May 2022 (1 year 3 months)
Managed corporate client relationships through onboarding, and drove repeat business and retention through proactive account management.
Education
Degrees, certifications, and relevant coursework
Python Programming
Professional Development, Python Programming
Ongoing professional development in Python programming, covering automation, APIs, and data analysis.
IBMI
Professional Development, Strategy & Operations
2026 - 2026
Completed professional development in Strategy & Operations and Basics of Project Management.
Princecam Media Institute
Diploma, Film and TV Production
Completed a Diploma in Film and TV Production.
Multimedia University of Kenya
Bachelor of Arts, Film Production and Animation
Pursued a Bachelor of Arts in Film Production and Animation.
Blue Ocean Management
Professional Development, B2B Sales
2024 - 2024
Completed professional development in B2B Sales.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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