Eugene Emali

Drive area-level commercial growth and customer success by identifying customer needs, strengthening acquisition and retention, and aligning field execution with territory growth priorities. Coordinate sales team and work cross-functionally to ensure reliable end-to-end customer experience.

Lead business development, customer success, and partnership growth initiatives across Africa and South Asia for SaaS and PAYGo solutions. Manage a portfolio of 163+ customer lifecycle accounts, reporting 90% conversion on renewals.

Managed a portfolio of 150+ strategic partners across East Africa in a fintech and e-commerce environment. Partnered with sales and product teams to develop onboarding and training programmes, contributing to a 15% improvement in product adoption and satisfaction.

Supported sales and pre-sales activities, customer satisfaction, and delivery-success improvement. Used customer engagement and usage indicators to support retention, repeat sales, and proactive issue resolution.

Led sales initiatives focused on customer acquisition and retention, contributing to a 45% increase in retention rates. Managed sales pipeline activity and customer engagement strategies to support revenue growth.

Pursuing an MBA with ongoing studies.

Ongoing certification as a Salesforce Administrator.

Completed certification in AML & Counter-Terrorism Compliance.

Earned a Bachelor of Science in Procurement and Contracts Management.

Completed certification in Digital Customer Service.