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Juliet Chebet

@julietchebet

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I grow enterprise SaaS renewals, retention, and expansion across complex account portfolios.

Kenya

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What I'm looking for

I'm looking to own enterprise renewals, retention, and expansion for technology-driven customers, partnering with cross-functional teams and executive stakeholders to grow recurring revenue.

At SoftNet Business Systems, I own onboarding, renewals, and expansion for 100+ enterprise hospitality-technology accounts, protecting and growing $5M+ in annual recurring revenue. I’ve delivered 30% year-over-year account growth and a 25–30% close rate on expansion opportunities.

I build ROI-driven business cases, lead executive check-ins, and maintain Salesforce and HubSpot forecasts at 90–95% accuracy. I also coordinate with product, solutions, legal, compliance, and delivery teams to complete complex renewals, pilots, and implementations on time.

Previously, I maintained 93% retention across strategic merchant accounts at Glovo App Kenya and 86% retention across enterprise accounts at Trax Solutions. I’ve also led 10 account managers through coaching, structured account planning, and shared renewal playbooks.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

SoftNet Business Systems

Jan 2024 - Present (2 years 9 months)

Owns the full account lifecycle for enterprise hospitality-technology clients, managing 100+ accounts and protecting $5M+ in ARR. Delivered 30% YoY account growth and improved team retention and close rates by 25%.

Salesforce HubSpot MEDDIC Renewal Planning Account Planning ROI Analysis Cross Functional Collaboration Team Leadership

Customer Success Manager

Glovo App Kenya

Jan 2023 - Nov 2023 (10 months)

Managed 76 strategic merchant accounts, maintaining a 93% retention rate through proactive relationship management and operational issue resolution. Collaborated with Marketing and Operations to enhance customer experience.

Customer Success Retention Relationship Management Data Analysis Upselling Cross Functional Collaboration

Corporate Account Manager

Trax Solutions Ltd

Jan 2022 - Dec 2022 (11 months)

Managed 95 enterprise accounts, achieving an 86% client retention rate through proactive account management and relationship building. Identified expansion opportunities through consultative selling.

Account Management Retention Consultative Selling Relationship Building Customer Lifetime Value

Customer Service Representative / Quality Assistant

Metro by T-Mobile (US)

Jan 2019 - Dec 2021 (2 years 11 months)

Handled 50-80 customer interactions per day while meeting service-level targets and maintaining an 88% quality assurance score. Identified cross-sell and upsell opportunities during service interactions.

Customer Service Quality Assurance Cross Selling Upselling Communication Skills