Randy Ferreiro

I’m an experienced problem solver and motivational leader with a strong track record of managing programs, improving processes, and hitting performance targets. I balance customer, colleague, and company needs to drive high client satisfaction, minimal turnover, and excellent business performance.

As an Operations Manager at Healthy Paws (a Chubb Company), I managed multi-tier customer service, billing ops, and claims payments—owning project management, quality assurance, content development, regulatory compliance, and onboarding. I led three supervisors, 18 employees, and a remote vendor workforce of 120, keeping teams meeting or exceeding minimum KPIs and SLAs in 85% of months.

I’ve driven measurable savings and operational lift through vendor optimization projects that streamlined operations and saved $3.5M annually, along with automated tooling that increased accuracy (+16%) and reduced labor costs (-4%). I also owned and maintained >100 SOP and program documents to build teachable, coordinated workflows and mentored team members into more advanced roles.