Open to opportunities

Randy Baguinon

@randybaguinon

Director of Accounts and Operations leader who improves processes, boosts customer satisfaction, and drives revenue growth.

Philippines

Message

What I'm looking for

I’m looking for an operations and account leadership role where I can use data-driven process improvement to grow revenue, reduce costs, and deliver exceptional customer service with a collaborative team.

I’m a results-driven business professional with over 20 years of experience in Account Management, Operations Improvement, and Project Optimization. I analyze project and productivity data to identify efficiencies, streamline workflows, and elevate overall operational performance while maintaining strong quality, safety, and customer service standards.

In Director roles, I lead organizational vision and execution—driving production targets, strengthening retention strategies, and minimizing churn across key accounts. I negotiate with clients, vendors, and stakeholders to secure cost-effective agreements, and I resolve service level issues by identifying root causes and implementing sustainable solutions.

I’ve consistently delivered revenue growth by combining strategic planning, cost management, and process optimization with Total Quality Management principles. I also restructure operations to support business growth, oversee daily operations to ensure policy adherence and delivery targets, and empower teams to make data-driven decisions that improve efficiency and customer experience.

Beyond accounts and operations, I bring hands-on experience from Project Management and CRM consulting—building scalable business practices, improving workflows across departments, and modernizing information and data management systems. I’m a collaborative, high-performance leader who trains and mentors managers in financial analysis, HR reporting, and leadership development.

Experience

Work history, roles, and key accomplishments

Director of Order Management

Zaniboni Lighting LLC

Nov 2024 - Mar 2026 (1 year 4 months)

Processed complex customer orders to ensure accurate end-to-end fulfillment and improve turnaround times. Analyzed service-level issues by identifying root causes and implementing sustainable solutions to maintain high customer satisfaction and account retention.

Order Management & Customer Success Service Level Management Process Improvement Root Cause Analysis Account Retention Operational Efficiency Revenue Growth

Director of Accounts Management

Axiom Services, Inc.

May 2021 - Nov 2024 (3 years 6 months)

Led account management initiatives to improve customer satisfaction and retention while supporting long-term account stability. Analyzed and resolved service-level issues, streamlined business processes to remove redundancies, and developed scalable operational protocols.

Account Management Customer Retention Customer Support Service Level Management Root Cause Analysis Revenue Growth

Operations Manager

Weathersby Guild

May 2017 - Apr 2021 (3 years 11 months)

Served as the primary liaison between claims companies and customers to support claims adjudication and conflict resolution. Streamlined business processes to remove workflow redundancies and improve productivity while addressing operational bottlenecks.

Claims Customer Service Service Delivery Conflict Resolution Process Improvement Workflow Optimization Business Development Team Operations

CRM Consultant

CRM Dynamics Ltd.

Sep 2012 - Apr 2017 (4 years 7 months)

Orchestrated sales and marketing strategies to maximize profitability and support sustainable growth. Built customer satisfaction initiatives and engineered cross-department workflows to improve productivity and reduce overhead through streamlined business processes.

CRM Administration Sales and Marketing & Customer Success Workflow Design Business Process Optimization Productivity Improvement Operational Strategy

Project Manager

Architel Holdings Inc.

Sep 2007 - Sep 2012 (5 years)

Oversaw information and data management systems to ensure data integrity and support executive decision-making. Directed service delivery operations and modernized workflows to improve scalability while bridging sales and customer support to strengthen retention.

Project Management Data Management Service Delivery Operations Quality Standards Customer Retention

Operations Manager

Quick Jump Network Corporation (QJ.NET)

Dec 2006 - Sep 2007 (9 months)

Managed multi-department teams to ensure alignment with corporate objectives and operational excellence. Implemented training and productivity initiatives, enforced company and industry standards, and translated board-level strategy into actionable business results.

Operations Management Team Leadership Workforce Training Productivity Process Engineering Enforcement Risk Mitigation Corporate Strategy

Account Manager

Mothrn Imaging Solutions Inc.

Oct 2005 - Oct 2006 (1 year)

Managed a portfolio of corporate clients to build and sustain high-value relationships and improve long-term retention. Provided sales and profit projections for planning, drove productivity improvements through scalable processes, and partnered with executive leadership on growth strategy.

Account Management Sales Forecasting Profit Plans Customer Service Strategic Planning Revenue Growth

Operations Manager

e-Pacific Global Contact Center Inc

Jul 2003 - Oct 2005 (2 years 3 months)

Led cross-functional teams within high-priority accounts to ensure alignment with program goals and operational excellence. Implemented training and workforce development initiatives and modernized workflows to improve service delivery and support long-term business objectives.

Contact Center Operations Team Leadership Workforce Development Service Delivery Operational Excellence