CCCharles Benjamin Cabrera
@charlesbenjamincabre
Seasoned operations leader driving team performance, process improvement, and revenue recovery.
PhilippinesWhat I'm looking for
I am a seasoned operations and team management professional with nearly a decade of experience leading high-performing teams to deliver operational excellence and measurable results.
I have managed large cross-functional teams, conducted root cause analyses for escalations, optimized workflows through data-driven reporting (PowerBI, Excel), and drove significant recoveries including a $16,913,877.84 revenue recovery initiative.
I prioritize coaching, employee engagement, and stakeholder collaboration to improve morale and performance, consistently earning internal awards and client recognition for leadership and delivery.
Experience
Work history, roles, and key accomplishments
AIManaged 27 direct reports across multiple specialized units, conducted RCA for escalations, and implemented process improvements that reduced backlog and improved operational efficiency. Prepared weekly workload and PowerBI reports to optimize team focus and supervised client communications to ensure timely resolutions.
AISupervised Credit Clearance, Write-Off, Escheatment and related teams, prepared AR reports detailing cash payments and potential write-offs, and controlled dunning notice distribution to maintain compliance. Led strategic planning to align team goals with client requirements and reconciled system discrepancies.
AIProvided one-on-one coaching, supported escalations, prepared PowerBI reports on account statuses and AR balances, and managed gatekeeping, clearances, write-offs and third-party collections. Compiled monthly GAP files for collections reporting.
AIPerformed account reconciliations, credit card clearing, GL reconciliations and journal entries for month-end/year-end processes, and acted as POC for VSO tickets requiring special attention. Prepared PowerBI reports to support team metrics.
Education
Degrees, certifications, and relevant coursework
Araullo University
Bachelor of Science, Accounting Technology
2011 - 2015
Completed a Bachelor of Science in Accounting Technology from Araullo University during the 2011–2015 academic period.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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