Randall Williams

I’m a customer-focused support professional with experience handling requests through chat, email, and in-person service. I’m detail-oriented and dependable, with a strong emphasis on accuracy and following structured processes.

At Walmart as a Personal Shopper, I assist customers with online order fulfillment using handheld and digital systems while meeting performance metrics for speed, accuracy, and customer satisfaction. I resolve order issues such as substitutions, availability problems, and corrections to keep customers confident in their orders.

Previously at Brookdale Senior Living as a Server / Concierge, I provided daily resident-focused customer service by answering questions, assisting with requests, and resolving concerns calmly and efficiently. I maintained confidentiality and followed facility procedures and safety standards every day.

Alongside my customer service roles, I’ve worked as a Freelance Artist / Designer (remote) since 2013, communicating with clients via email and messaging platforms to gather requirements. I manage multiple projects, revisions, and deadlines independently while keeping organized digital files and accurate client communications.